Change & Communications Lead – Transformation & Engagement

Milestone Technologies, Inc.

Dublin

On-site

EUR 70,000 - 90,000

Full time

2 days ago

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Job summary

Milestone Technologies, Inc. is seeking an energetic, delivery-focused Communications Manager to lead the change and communications workstream for a major transformation in a global pharmaceutical organisation.

The role focuses on mobilising pilots, onboarding and staged launches across multiple sites, delivering compelling employee experiences. The ideal candidate has 5-7 years of change management and communications experience, with strong stakeholder engagement, storytelling and intranet

Qualifications

5-7 years of change management and communications experience.
Experience supporting pilots, phased deployments and post-launch adoption.
Experience in pharmaceutical, life-sciences, manufacturing or another regulated, multi-site environment.
Strong knowledge of stakeholder engagement, change-impact assessment, readiness, resistance and adoption measurement.
Excellent written communication, storytelling, facilitation and senior-stakeholder influencing skills.
Proven experience developing intranet, digital-community and multi-channel communication content.
Ability to convert complex programme concepts into clear, engaging messages.

Responsibilities

Refine and deliver the integrated change, communications and engagement plan.
Complete stakeholder mapping, impact assessments and audience segmentation across departments, sites and OE personas.
Develop clear change story explaining case for change, future vision, benefits and implementation journey.
Create targeted communications supporting piloting, onboarding, training, launch, and sustained adoption.
Establish readiness measures, adoption indicators, feedback mechanisms and change-risk reporting.
Identify resistance or engagement barriers and coordinate appropriate interventions with leaders and local teams.
Equip Leaders, Sponsors, Hub and Spoke teams, Champions and managers with consistent briefing materials.
Create presentations, FAQs, talking points, announcements, posters, articles, videos and manager toolkits.
Develop materials for team meetings, leadership forums, site all-hands meetings and functional events.
Create and publish program’s intranet presence, coordinating new content and ongoing maintenance.
Develop launch plan for online OE CoP, including its purpose, governance and engagement model.
Create a detailed 60-day CoP content calendar incorporating articles, interviews, best practices, success stories, discussion prompts, polls and recognition features.
Coordinate contributors and ensure content remains relevant, varied and aligned with programme priorities.
Communicate Hub-and-Spoke model, including its purpose, roles, governance and opportunities to participate.
Promote available training, coaching, certification, project experience, rewards and employee recognition.
Use pilot feedback to improve communications, learning materials, OpX guidance and later launch waves.
Build and activate a broad network of Champions and change advocates across Technical Operations.
Monitor participation, platform engagement and community growth, recommending actions to sustain momentum.
Capture lessons learned and transition ongoing communications and responsibilities required for BAU ownership.