Central Reservations Specialist – Hotels (Cork)

Trigon Hotels; Cork; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Death in service

Staff discounts

Meals on duty

Training days

Relocation assistance

Team events

Leap card assistance

Job summary

Trigon Hotels – Cork International Hotel, Metropole Hotel, and Cork Airport Hotel is seeking a full-time Central Reservations Agent based at the Cork Airport Hotel in Cork. You will join a busy reservations office, delivering friendly service and accurate bookings.

Ideal candidates will be well organised, with strong communication skills and experience in a call centre or hotel reservations role. Training covers PMS systems and promotions; relocation assistance and staff benefits are provided.

Qualifications

• Experience in a call centre or hotel reservations role.
• Ability to work to deadlines with attention to detail.
• Excellent written and verbal communication.
• Proficient with MS Word, Excel and Outlook.

Responsibilities

• Provide outstanding customer service for reservation inquiries.
• Handle all reservation queries to record accurate details.
• Contribute to team targets and revenue forecasts.
• Understand promotions and packages; stay informed on relevant information.
• Basic training on Hotel PMS systems will be provided.

Skills

Customer service

Call centre experience

Organised

Attention to detail

Excellent communication

Tools

PMS Systems

Word

Excel

Outlook

Job description

Trigon Hotels – Cork International Hotel, Metropole Hotel, and Cork Airport Hotel is seeking a full-time Central Reservations Agent based at the Cork Airport Hotel in Cork. You will join a busy reservations office, delivering friendly service and accurate bookings.

Ideal candidates will be well organised, with strong communication skills and experience in a call centre or hotel reservations role. Training covers PMS systems and promotions; relocation assistance and staff benefits are provided.