CE Position - Reception / Housekeeping

Frontline Make Change; Dublin; Hybrid; EUR 12,000 - 15,000; Part time

Job summary

Frontline Make Change is seeking a Reception & Housekeeping worker for a Community Employment scheme at Kavanagh House, Inchicore, Dublin 8. The role covers front-of-house reception and daily cleaning, fostering a welcoming and safe environment for clients and staff.

19.5 hours weekly, with shift pattern Mon–Thu 12.30pm–4.30pm and Fri 1pm–4.30pm. The post emphasises confidentiality, professional boundaries and compassionate service within an addiction support setting.

Qualifications

• Experience in reception duties or admin is desirable.
• Ability to maintain confidentiality and boundaries.
• Understanding of health and safety practices is a plus.

Responsibilities

• Greet and welcome clients, visitors and professionals in a respectful manner.
• Answer calls, take messages and direct enquiries.
• Monitor visitor sign-in procedures and provide information on services.
• Assist staff with administrative tasks such as filing and document management.
• Maintain confidentiality in line with data protection policies.
• Prepare, heat and serve ready-made meals for children in the after-school programme.
• Ensure meals are served safely and hygienically, respecting dietary needs.
• Follow HACCP and food storage procedures at all times.
• Clean and maintain reception areas, offices and communal spaces.
• Dispose of waste safely and support room preparation for sessions.

Skills

Good communication

Interpersonal skills

Teamwork

Organisation

IT skills

Job description

Reports To: Service Manager / Administrator
Hours: Mon–Thu: 12.30pm–4.30pm & Fri: 1pm–4.30pm (19.5 hours per week)
Location: Kavanagh House, 135 Emmet Road, Inchicore, Dublin 8
Contract Type: Community Employment Scheme Position
Open To: Individuals aged over 21, who have been in receipt of social welfare for 12 months or more

Community Employment

Community Employment (CE) positions provide social welfare recipients with an opportunity to learn new skills and gain confidence in a supportive environment.

Job Purpose

The reception & housekeeping role plays a key role in creating a safe, welcoming, and clean environment for clients, visitors, and staff. The post holder will provide front-of-house reception support while ensuring that communal areas, offices, and client facilities are maintained to a high standard of cleanliness and hygiene. The role requires professionalism, confidentiality, and a compassionate approach when working within an addiction support setting.

Key Responsibilities

Reception Duties

• Greet and welcome clients, visitors, and external professionals in a respectful and non-judgemental manner.
• Answer telephone calls, take messages, and direct enquiries appropriately.
• Monitor visitor sign-in procedures.
• Provide information about services and supports available.
• Assist staff with administrative tasks, filing, and document management.
• Maintain confidentiality in accordance with organisational policies and data protection requirements.
• Prepare, heat, and serve ready-made meals for children attending the after-school programme.
• Ensure meals are served safely, hygienically, and on time.
• Monitor and accommodate dietary requirements, allergies, and special dietary needs as directed.
• Follow food safety, hygiene, and storage procedures always.
• Ensure all food handling and storage comply with HACCP and organisational policies.

Housekeeping Duties

• Clean and maintain reception areas, offices, meeting rooms, communal spaces, kitchen, and toilet facilities.
• Ensure all areas are clean, safe, and presentable throughout the day.
• Dispose of waste safely and in accordance with health and safety procedures.
• Support the preparation of rooms for group sessions, meetings, and service activities.

Person Specification

• Good communication and interpersonal skills.
• Ability to maintain professional boundaries and confidentiality.
• Understanding of the importance of treating all individuals with dignity and respect.
• Ability to work independently and as part of a multidisciplinary team.
• Good organisational skills and attention to detail.
• Knowledge of health and safety practices.
• Basic IT skills, including email and Microsoft Office applications.

Personal Qualities

• Compassionate, approachable, and non-judgmental.
• Reliable, punctual, and flexible.
• Respectful of diversity and inclusion.
• Calm and professional in challenging situations.

Working Environment

The role is based within an addiction support service and involves regular interaction with individuals accessing treatment and recovery supports. The post holder will contribute to maintaining a welcoming, safe, and supportive environment for all clients, staff, and visitors.