Personal Accident Claims Handler

Allianz Ireland; Dublin; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Work from home allowance

Onsite gym

Free lunches

Job summary

Allianz Ireland is seeking a Personal Accident Claims Handler to manage and process personal accident claims. The role emphasizes accuracy, communication, and adherence to policy and regulatory standards.

Based in Elm Park, Dublin 4, the job follows a hybrid work model. The successful candidate will contribute to service excellence while supporting controls to manage costs and identify fraud indicators.

Qualifications

• Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting.
• APA Qualified or studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*.
• Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively.
• Relevant third level qualification.
• Experience in Claims handling.

Responsibilities

• Deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of personal accident claims for a key Allianz account.
• Accurate and comprehensive recording of all transactions and decisions.
• Compliance with company quality standards.
• Compliance with financial services authority requirements for claims handling.
• Achievement of agreed targets in relation to settlement rate, calls answered and completions.
• Liaising with others to obtain and deliver information that is critical to service and control of claims costs.
• Be aware of fraud indicators to identify potential fraud cases and elevate them to the relevant personnel.

Skills

Claims handling

Communication

Time management

Insurance qualifications

Negotiation

Education

Third level qualification

Job description

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing.

The Opportunity

As a Personal Accident Claims Handler you will be responsible for managing and processing claims related to personal accidents. The role requires a keen eye for detail, strong communication skills, and the ability to work efficiently under pressure. The PA Claims Handler will ensure that all claims are handled in accordance with company policies and legal guidelines.

Key Responsibilities:

• Deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of personal accident claims for a key Allianz account
• Accurate and comprehensive recording of all transactions and decisions
• Compliance with company quality standards
• Compliance with financial services authority requirements for claims handling
• Achievement of agreed targets in relation to settlement rate, calls answered and completions
• Liaising with others to obtain and deliver information that is critical to service and control of claims costs
• Be aware of fraud indicators to identify potential fraud cases and elevate them to the relevant personnel in our Fraud Investigation Unit (FIU)

Key Requirements / Skills & Experience

• Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting
• APA Qualified or studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
• Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively
• Relevant third level qualification
• Experience in Claims handling

At Allianz Ireland, we are committed to embracing innovation and the responsible use of Artificial Intelligence (AI) to drive innovation and business success. We are seeking candidates who demonstrate curiosity, adaptability and have a proactive approach to learning and development. An awareness of AI-powered tools, data-driven decision making and data analysis will be highly valued.

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice:

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements: Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework | Central Bank of Ireland.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.