Cash Systems Helpdesk Specialist (End-to-End Support)

ICT Services; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

ICT Services in Ireland is seeking a technically minded helpdesk support agent who will own issues end-to-end. You will handle calls and tickets, perform Level 2 diagnostics, and coordinate field engineers. Experience with Windows, networking basics, and remote tools is valued, along with clear communication and problem-solving skills.

Adaptability to learn cash handling systems is essential. The role offers ongoing training and a chance to work within a dynamic support team in County Dublin.

Qualifications

• Experience with Windows, networking basics, and remote tools.
• Clear communication skills.
• Strong problem-solving abilities.

Responsibilities

• Handle calls and tickets end-to-end.
• Perform Level 2 diagnostics.
• Coordinate field engineers.

Skills

Windows OS

Networking basics

Remote tools

Customer service

Job description

ICT Services in Ireland seeks a technically minded, customer-first helpdesk support agent to join our team and own issues end-to-end. You will handle calls and tickets, perform Level 2 diagnostics, and coordinate field engineers. Experience with Windows, networking basics, and remote tools is valued, along with clear communication and problem-solving skills. Adaptability to learn cash handling systems is essential.