Case Management Specialist: Client Advocacy & Coordination

Jobtailor; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

Depaul is seeking a dedicated case manager to work directly with service users in Dublin, employing the Depaul Support Toolkit to support progression and tenancy sustainment.

You will collaborate with Local Authorities and agencies, assess needs, advocate for clients, and maintain confidential records. The role requires mobility and a commitment to safeguarding, equality, and service delivery targets. Training and supervision are provided.

Qualifications

• Social Studies / Case Management accredited qualification.
• Full valid driver’s licence with access to a car for travel.
• At least two years as a case manager with service users with complex needs and coordinating support plans.
• At least one year of regular IT system use with proficiency in Excel & Word.
• Experience liaising with voluntary and statutory agencies.
• Clear understanding of the case management approach.
• Experience in outreach or tenancy sustainment capacity.
• Experience in working with families.

Responsibilities

• Work directly with service users to achieve outcomes using the Depaul Support Toolkit.
• Develop and maintain robust interagency relationships with Local Authorities and other agencies.
• Assess clients’ needs and support them to achieve their goals.
• Advocate and empower clients to overcome barriers and sustain their tenancies.
• Ensure client information is recorded and stored in line with Data Protection regulations.
• Support managers in reviewing service delivery against KPIs and funders’ requirements.
• Participate in Depaul and external meetings with guidance from the Line Manager.
• Work creatively to meet service objectives and ensure user needs are met.
• Assist in team development to deliver agreed outcomes.
• Adhere to Health & Safety responsibilities.
• Follow risk management procedures, including lone working.
• Contribute to the Service Delivery Plan objectives.
• Maintain professionalism in line with Depaul aims, values and ethos.
• Participate in supervision and required training.
• Adhere to Depaul policies on confidentiality and code of conduct.
• Contribute to equal opportunities policy implementation.
• Undertake other duties commensurate with the role.

Skills

Case management

Interagency liaison

IT literacy (Excel & Word)

Data protection awareness

Travel flexibility

Education

Social Studies / Case Management Accredited Qualification

Tools

Excel

Word

Job description

Depaul is seeking a dedicated case manager to work directly with service users in Dublin, employing the Depaul Support Toolkit to support progression and tenancy sustainment.

You will collaborate with Local Authorities and agencies, assess needs, advocate for clients, and maintain confidential records. The role requires mobility and a commitment to safeguarding, equality, and service delivery targets. Training and supervision are provided.