Care Scheduling & Client Liaison Specialist

Dovida Ireland; Kildare; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Milestone bonus

Laptops

Paid annual leave

Career growth

Training and development

Work life balance

Job summary

Dovida Ireland is looking for an organized administrator to join our Ireland team. You will organise all rotas and staffing, monitor client and caregiver concerns, and help maintain strong relationships with caregivers and clients.

You will coordinate client service schedules using our in-house CRM system People Planner, enter records accurately, log hours, and support meetings. This role offers competitive pay, laptops, annual leave, and training to support career growth.

Qualifications

• Excellent oral and written communication; listens effectively.
• Ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Demonstrates discretion, integrity and fair-mindedness.
• Proficient with Word and Excel; professional appearance.
• Perform duties in a professional office setting.

Responsibilities

• Organise all rotas and staffing requirements. (Rostering shifts).
• Monitor, mediate and log both Client and Caregivers concerns.
• Effectively manage relationships with Caregivers and Clients.
• Encourage contact between Caregivers and Clients and the office.
• Coordinate and maintain Client service schedule using People Planner CRM.
• Accurately enter and maintain Client and Caregivers records.
• Record Caregivers hours and enter hours into People Planner.
• Deal with emergencies decisively and effectively.
• Answer incoming calls in a friendly, professional manner.
• Participate in meetings related to Caregivers scheduling.

Skills

Communication skills

Organisational skills

Discretion & integrity

Word and Excel proficiency

Professional appearance

Tools

Word

Excel

Job description

Dovida Ireland is looking for an organized administrator to join our Ireland team. You will organise all rotas and staffing, monitor client and caregiver concerns, and help maintain strong relationships with caregivers and clients.

You will coordinate client service schedules using our in-house CRM system People Planner, enter records accurately, log hours, and support meetings. This role offers competitive pay, laptops, annual leave, and training to support career growth.