Care Coordinator Office Team · South Dublin office

Right at Home Ireland; Dublin; Hybrid; EUR 18,000 - 26,000; Part time

Benefits offered by this job

€16.00 per hour

20 contracted hours per week

Remote working during on-call hours

Job summary

Right at Home Ireland is seeking an On-Call Coordinator to support our out-of-hours homecare service. This 20-hour-per-week remote role will be based from Dublin 16 and act as the first contact for clients and staff outside normal hours.

You will coordinate shifts, manage staff absences, ensure coverage, and document actions and outcomes while maintaining professional communication with clients and families.

Qualifications

• Experience in homecare or healthcare environment.
• Understanding of how homecare services and care schedules operate.
• Strong communication and problem-solving skills.
• Ability to remain calm and make decisions under pressure.
• Strong IT skills and confidence using scheduling systems.
• Ability to work independently during out-of-hours periods.
• High level of professionalism, confidentiality and discretion.

Responsibilities

• Act as the first point of contact for clients and care staff during on-call hours.
• Respond to staff absences, cancellations and changes to scheduled care calls.
• Arrange suitable cover to minimise disruption to client care.
• Monitor schedules and ensure planned visits are delivered.
• Escalate urgent or unresolved issues to the appropriate manager.
• Maintain clear and accurate records of calls, actions and outcomes.
• Provide practical support and guidance to Healthcare Assistants during on-call periods.
• Respond to queries relating to schedules, clients and service delivery.
• Monitor attendance, lateness and missed calls.
• Support safe lone-working practices.
• Ensure concerns regarding staff conduct or practice are documented and escalated.
• Respond promptly and professionally to concerns raised by clients or families.
• Recognise and escalate safeguarding concerns in line with policies.
• Respond to incidents affecting client safety or service delivery.
• Contact emergency services or senior management where necessary.
• Communicate professionally with clients, families, HCAs and management.
• Liaise with healthcare professionals when required.
• Provide a clear handover to the office team after each on-call period.
• Ensure incidents, complaints and significant service issues are documented.

Skills

Communication

Problem-solving

Calm under pressure

IT scheduling systems

Independence

Education

QQI Level 5 Healthcare Support / Social Care

Job description

On-Call Coordinator – Part-Time

Location: Dublin 16 / Remote Working
Hours: 20 hours per week
Rate of Pay: €16.00 per hour
Job Type: Part-time, On-Call
Sector: Homecare / Healthcare

About the Role

Right at Home is looking for a reliable, organised and confident On-Call Coordinator to support our out-of-hours homecare service.

This is a remote-working role, with the position based from our Dublin 16 office. You will be the main point of contact for care staff and clients outside normal office hours, helping to manage changes to schedules, staff absences, emergency cover and any issues that arise during the on-call period.

The successful candidate will be calm under pressure, confident making decisions independently and able to communicate clearly and professionally with clients, families and care staff.

Our company values are at the heart of how we work: Accountable, Authentic, Personable and Thrive.

Key Responsibilities

Out-of-Hours Coordination

• Act as the first point of contact for clients and care staff during on-call hours.

• Respond to staff absences, cancellations and changes to scheduled care calls.

• Arrange suitable cover where required to minimise disruption to client care.

• Monitor schedules and ensure planned visits are delivered.

• Escalate urgent or unresolved issues to the appropriate manager.

• Maintain clear and accurate records of calls, actions and outcomes.

Staff Support

• Provide practical support and guidance to Healthcare Assistants during on-call periods.

• Respond to queries relating to schedules, clients and service delivery.

• Monitor attendance, lateness and missed calls.

• Support safe lone-working practices.

• Ensure concerns regarding staff conduct or practice are appropriately documented and escalated.

Client Care & Safeguarding

• Respond promptly and professionally to concerns raised by clients or their families.

• Recognise and escalade safeguarding concerns in line with Right at Home and HSE procedures.

• Respond appropriately to incidents or emergencies affecting client safety or service delivery.

• Contact emergency services or senior management where necessary.

Communication & Handover

• Communicate professionally with clients, families, Healthcare Assistants and management.

• Liaise with relevant healthcare professionals where required.

• Provide a clear and detailed handover to the office team following each on-call period.

• Ensure incidents, complaints and significant service issues are fully documented.

Compliance & Health and Safety

• Follow Right at Home policies and procedures at all times.

• Maintain confidentiality and comply with GDPR requirements.

• Support safe systems of work and appropriate incident reporting.

• Follow relevant HSE guidance, safeguarding procedures and health and safety requirements.

Essential Criteria

• Previous experience working in homecare, healthcare or a similar care environment.

• Good understanding of how homecare services and care schedules operate.

• Strong communication and problem-solving skills.

• Ability to remain calm and make appropriate decisions under pressure.

• Strong IT skills and confidence using scheduling or rostering systems.

• Ability to work independently and take responsibility during out-of-hours periods.

• High level of professionalism, confidentiality and discretion.

Desirable

• QQI Level 5 qualification in Healthcare Support, Social Care or a related area.

• Previous experience coordinating care schedules or staff rotas.

• Previous experience in an on-call, coordination or supervisory role.

• Knowledge of HSE-funded home support services.

• Understanding of safeguarding, incident reporting and GDPR requirements.

Working Hours

This is a 20-hour-per-week remote on-call position.

The role involves working outside normal office hours and may include early mornings, evenings, nights and weekends, depending on the needs of the service.

What We Offer

• €16.00 per hour

• 20 contracted hours per week

• Remote working during on-call hours

• Support from an experienced office and management team

• Opportunity to develop coordination and homecare management experience

• A varied role supporting both clients and care staff

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