Care Co-ordinator

Hollybank Trustees Ltd; Drogheda; On-site; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Referral bonus €200

Job summary

Hollybank Trustees Ltd in Drogheda, Co. Louth, Ireland is seeking a Care Co-ordinator to support the Client Care Manager and oversee care operations in the local area. The role is on-site and permanent, with hours Monday to Friday, 8.30am–5.00pm or 9.00am–5.30pm.

You will coordinate rosters, liaise with the HSE and service users, and maintain quality service in line with the company Quality Assurance Policy. Prepare weekly reports and monitor operations.

Qualifications

• Proven leadership and management in growing business hours.
• Efficient use of IT systems.
• High level of customer service to calmly deescalate concerns.
• Strong relationship-building and external representation.
• Commercial acumen and ambition.
• Energy, resilience and adaptability in a fast-paced environment.
• Excellent organizational, communication and negotiation skills.
• Willingness to problem-solve openly.
• Knowledge of the geography of County Meath.

Responsibilities

• Grow hours in the area by managing new packages from the HSE and private sector.
• Upload carer rosters and client templates– week 1 / week 2; oversee rotas.
• Maintain oversight and accountability of rostas and scheduling.
• Monitor client care calls including missed and late calls.
• Analyze opportunities for growth and liaise with recruitment.
• Collaborate with Client Care Manager in your area.
• Provide high levels of customer service in calls from clients and carers.
• Build positive relationships with internal and external stakeholders.
• Prepare weekly/ monthly/ quarterly/ annual reports and management information.

Skills

Leadership

IT skills

Customer service

Relationship building

Commercial acumen

Energy and resilience

Organizational skills

Communication skills

Negotiation skills

Problem solving

Meath geography knowledge

Job description

Location: On site / Drogheda, Co. Louth, Ireland
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration
AnnualFixed salary:€ 30500.00

About the Role

It is the responsibility of the Coordinator to assist and work closely with the designated Client Care Manager to monitor and build on an area within the company.

The Coordinator will support the Client Care Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company’s Quality Assurance Policy.

To assist the Client Care Manager in liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service. Liaise with Care Assistants on daily queries.

Working Hours: Monday – Friday 8.30am – 5.00pm or 9.00am – 5.30pm

What we offer

• Competitive annual salary
• A lucrative refer a friend scheme - €200 per referral*

The Care Co-ordinator is responsible for a variety of activities that can include:

• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
• Upload carer rosters and client templates– week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Analyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Client Care Manager in your area
• Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers
• Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance
• Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the business
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis
• Prepare weekly reports for management to outline efficiency and quality
• Prepare daily (referrals), monthly, quarterly and annual reports
• Demonstrate efficiency and quality of runs and staff capacity
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel
• Prepare contingency plans, effective management of risk
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Answering incoming calls in a friendly, professional and knowledgeable manner
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

Ideal Candidate

• 1. Effective leadership and management in growing business hours
• 2. Efficient use of IT systems
• 3. High level of customer service to calmly deescalate complaints and concerns.
• 4. Successful relationship building and representing a business externally.
• 6. A sense of commercial acumen and ambition.
• 8. Energy and resilience.
• 10. Strong organizational, communication and negotiation skills
• 11. Have an open approach to problem solving
• 12. Knowledge of the geography of County Meath