Care Advisor - Italian

Allianz; Dublin; Hybrid; EUR 32,000 - 50,000; Full time

Benefits offered by this job

Multinational environment

LinkedIn Learning access

Performance bonus

Gift vouchers

Health insurance

Dental insurance

Public transport subsidy

Childcare allowance

Hybrid working

Travel opportunities

Discounts Allianz Partners

Job summary

Allianz Partners is seeking Care Advisors to support clients worldwide, including brokers and medical providers. You will respond to queries on cover and claims, coordinate with medical teams, and deliver high-quality service with a focus on data protection and privacy.

You will work in a dynamic multinational environment with hybrid working options, access to learning programs, and a range of employee benefits. Fluency in English and Italian is expected.

Qualifications

• Experience in a customer focused role in an administrative capacity.
• Previous call centre experience is beneficial.
• Ability to work under pressure with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Flexibility to work rotating shifts, including nights and weekends.
• Valid EU work permit to work full time year round.
• Fluency in English and Italian.

Responsibilities

• Respond to queries regarding cover, claims, hospitalisation, and complaints.
• Meet the department's service standards with fast written responses.
• Multi-task daily workload and follow up on cases.
• Develop product knowledge to provide timely information.
• Coordinate client admissions, evacuations and other cases with medical teams.
• Ensure outstanding customer service and client retention.
• Strengthen data management and protect client information.
• Work with AI, data analytics and cloud tools within governance standards.

Skills

Customer service

Administrative skills

Call center experience

Pressure handling

English fluency

Italian language

Teamwork

Tools

Microsoft Excel

Microsoft Word

Job description

What you do

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your key responsibilities:

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio
• Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office ( Excel, Word).
• Applicants must be flexible to work within our rotating shift patterns, including nights and weekends
• Valid EU work permit with the ability to work full time year round.
• Fluency in English and second language (Italian).

What we offer:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

Allianz Partners does not accept unsolicited CV's or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.