Business Systems Support Analyst

Morgan McKinley; Galway; On-site; EUR 55,000 - 85,000; Full time

Job summary

Morgan McKinley is seeking a Business Systems Support Analyst for a 12-month contract to bridge manufacturing, supply chain and IT teams. You will support site end-users across SAP modules, maintain master data, and drive process improvements in a regulated industry.

Responsibilities include testing, training, and ensuring data accuracy while collaborating with cross-functional teams to implement system changes and enhancements.

Qualifications

• 2–4+ years in a similar systems/data support role in pharma/biologics/medical devices.
• Hands-on experience with SAP WM/SD/PP/QM/MM modules and master data management.
• Familiarity with demand/supply planning, inventory management, and manufacturing workflows.
• Bachelor's degree in Business, IT, Supply Chain or related field; APICS certification is a plus.
• Strong analytical, problem-solving and cross-functional communication with data accuracy.

Responsibilities

• Provide site end-user support for SAP ERP modules across manufacturing and supply chain.
• Maintain and audit item masters, BOMs, recipes, and routings for accuracy.
• Act as liaison between business and IT to resolve issues and drive process changes.
• Manage unit/integration testing and train key users; document processes in compliance with regulatory standards.

Skills

Analytical skills

Cross-functional communication

Problem-solving

Detail-oriented

Education

Bachelor's degree in related field

APICS certification (plus)

Tools

SAP ERP (WM/SD/PP/QM/MM)

Master data management

Job description

We are seeking a Business Systems Support Analyst to join our client's organization on a 12 month contract. In this role, you will bridge the gap between manufacturing, supply chain, and IT teams. You will be responsible for supporting site end-users across key enterprise system modules, maintaining critical master data, and driving continuous improvement initiatives.

Key Responsibilities

• User & Systems Support: Provide site end-user support for core enterprise systems (SAP modules: WM, SD, PP, QM, MM) across manufacturing and supply chain operations to ensure business continuity.
• Master Data Management: Create, maintain, and audit master data including Item Masters, BOMs, recipes, and routings to ensure accuracy and completeness across integration points.
• Process Improvement: Act as a key liaison between business teams and IT delivery to resolve issues, define process changes, and test system configurations.
• Testing & Training: Manage unit testing, integration testing, and user access/role assignments. Deliver training to key users and document processes in compliance with regulatory standards.

Candidate Requirements

• Experience: 2-4+ years in a similar systems/data support role within the Pharmaceutical, Biologics, or Medical Device industries.
• Technical Skills: Hands-on experience with ERP system modules (e.g., SAP WM/SD/PP/QM/MM) and master data management (cleansing, enrichment, migration).
• Supply Chain Knowledge: Familiarity with demand/supply planning, inventory management, and end-to-end manufacturing workflows.
• Education: Bachelor's degree in Business, IT, Supply Chain, or a related field (or equivalent experience). APICS certification is a plus.
• Soft Skills: Strong analytical, problem-solving, and cross-functional communication skills with a focus on data accuracy and detail.