eSystems Specialist

Westbourne IT Global Services; Cork; On-site; EUR 65,000 - 90,000; Full time

Job summary

Westbourne IT Global Services is seeking an experienced eSystems Specialist to support implementation, administration, and continuous improvement of electronic systems in a regulated environment. You will collaborate with Quality, IT, Engineering, Validation, Manufacturing, and other functions to ensure compliance and system effectiveness.

Your role includes supporting system upgrades, validation activities, user training, and documenting requirements, test scripts, and validation artifacts.

Qualifications

• Experience with electronic systems in a regulated environment (pharma/biotech/medical device).
• Knowledge of platforms like eQMS, Veeva, TrackWise, Documentum, SAP, LIMS, MES or LMS.

Responsibilities

• Support implementation, configuration, administration, and maintenance of electronic business and quality systems.
• Act as primary contact for users and stakeholders on system queries, issues, and improvements.
• Support CSV and system lifecycle documentation where required.
• Prepare and review user requirements, functional specs, test scripts, SOPs, and validation documentation.
• Assist with change controls, deviations, CAPAs, investigations, and compliance activities.
• Ensure systems maintain data integrity and comply with GMP/GxP requirements.

Skills

eSystems

GxP compliance

CSV knowledge

document management

Quality/IT collaboration

Regulatory audits

Tools

eQMS

Veeva

TrackWise

Documentum

SAP

LIMS

MES

LMS

Job description

Role Overview

We are looking for an experienced eSystems Specialistto support the implementation, administration, maintenance, and continuous improvement of electronic systems within a regulated environment.

The successful candidate will work closely with Quality, IT, Engineering, Validation, Manufacturing, and other business functions to ensure electronic systems remain compliant, effective, and aligned with business requirements.

Key Responsibilities

• Support the implementation, configuration, administration, and maintenance of electronic business and quality systems.

• Act as a key point of contact for users and stakeholders regarding system-related queries, issues, and improvements.

• Support electronic systems such as eQMS, document management systems, learning management systems, laboratory systems, manufacturing systems, or other validated platforms.

• Gather and document business and system requirements.

• Support system upgrades, enhancements, testing, and implementation activities.

• Participate in Computer System Validation (CSV)and system lifecycle documentation where required.

• Prepare and review documentation including user requirements, functional specifications, test scripts, SOPs, work instructions, and validation documentation.

• Support change controls, deviations, CAPAs, investigations, and system-related compliance activities.

• Ensure systems are maintained in accordance with applicable GxP, GMP, data integrity, and regulatory requirements.

• Manage user access, permissions, system workflows, and periodic system reviews where applicable.

• Troubleshoot system issues and coordinate with IT teams, vendors, and business stakeholders to resolve problems.

• Support user training and provide guidance on system functionality and processes.

• Identify opportunities to improve system performance, usability, and business processes.

• Maintain accurate system documentation and ensure appropriate audit trails and records are available for inspection.

Required Experience

• Previous experience working with electronic systems / eSystems within a pharmaceutical, biotech, medical device, or regulated environment.

• Experience with one or more electronic platforms such as eQMS, Veeva, TrackWise, Documentum, SAP, LIMS, MES, LMS, or similar systems.

• Good understanding of GMP/GxP requirements and data integrity principles.

• Experience supporting system implementation, validation, upgrades, or continuous improvement projects.

• Strong documentation and stakeholder management skills.

• Ability to work effectively with Quality, IT, Engineering, Manufacturing, and business teams.

• Strong troubleshooting, analytical, and problem-solving skills.

Desirable Experience

• Experience with Computer System Validation (CSV).

• Knowledge of 21 CFR Part 11 and EU Annex 11.

• Experience with system administration, access management, workflow configuration, or electronic records management.

• Previous experience supporting audits or regulatory inspections.

• Experience working with external software vendors.