Business Analyst - Dublin

Xtremepush; Dublin; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

Xtremepush, a Dublin-based leader in omnichannel customer engagement, is seeking an experienced Business Analyst to translate business requirements into clear specifications for technical delivery. You will work across clients and internal teams, owning documentation and quality assurance from requirements through go-live.

This hybrid Dublin-based role requires strong analytical and problem-solving skills and excellent written communication.

Qualifications

• Minimum 5+ years’ experience as a Business Analyst in financial services, tech, or regulated environments.
• Relevant qualification in business analysis, information systems, business or related discipline.
• Proven ability to produce clear, structured business requirements, functional specs and user stories.
• Hands-on experience with Jira and Confluence for managing requirements.
• Understanding of GDPR, consent and data protection in regulated environments.
• Strong written and verbal communication with senior stakeholders and delivery teams.
• Familiarity with CRM, marketing tech, CDP or next-best-action platforms is desirable.

Responsibilities

• Capture, document and structure business requirements for delivery teams.
• Define acceptance criteria for each use case and support sign-off.
• Facilitate workshops with clients and teams to clarify requirements.
• Maintain a central record of requirements, decisions, in-progress work, changes.
• Conduct QA reviews to ensure accuracy, consistency and completeness.
• Own operating procedures and user documentation for business teams post go-live.
• Identify risks, dependencies, gaps and assumptions and escalate appropriately.
• Use AI tooling to improve documentation efficiency while ensuring quality.

Skills

Jira

Confluence

Stakeholder communication

Analytical thinking

Documentation

Requirements management

GDPR knowledge

Education

Business analysis qualification

Information systems degree

Tools

Jira

Confluence

Job description

About The Role

Xtremepush is a global leader in customer engagement, providing a cutting-edge platform that empowers brands to understand, engage, and influence their customers across multiple channels. Specialising in the Sports Betting & Gaming (SBG) industry, Xtremepush enables businesses to drive growth and enhance customer experiences through data-driven insights, personalisation, and omni-channel marketing. Our innovative Customer Data Platform and engagement tools help organisations create highly targeted campaigns, optimise conversions, and maximise revenue. Xtremepush is the only platform that combines real-time CDP, Omnichannel Activation, AI Optimisation, Gamification Engine, and Advanced Intelligence in a single platform.

About The Role

Xtremepush is a global leader in customer engagement, providing a cutting-edge platform that empowers brands to understand, engage, and influence their customers across multiple channels. Specialising in the Sports Betting & Gaming (SBG) industry, Xtremepush enables businesses to drive growth and enhance customer experiences through data-driven insights, personalisation, and omni-channel marketing. Our innovative Customer Data Platform and engagement tools help organisations create highly targeted campaigns, optimise conversions, and maximise revenue. Xtremepush is the only platform that combines real-time CDP, Omnichannel Activation, AI Optimisation, Gamification Engine, and Advanced Intelligence in a single platform.

We are seeking an experienced Business Analyst to translate business requirements into clear specifications that our technical delivery teams can build against. Working across a number of clients, you will own the documentation and quality assurance that take each decisioning use case from requirements through to go-live. This role requires the successful candidate to have strong analytical and problem solving skills, excellent written communication and the ability to work closely with clients, business users and technical stakeholders.

This is a hybrid role based in Dublin.

Key Responsibilities

• Capture, document and structure business requirements, including eligibility, suppression, prioritisation, decisioning and target-outcome logic, and translate them into clear specifications for the technical delivery teams.
• Define acceptance criteria for each use case and support sign-off against agreed delivery outcomes.
• Facilitate workshops and stakeholder discussions to clarify requirements and resolve ambiguity.
• Maintain a central record of requirements, decisions, in-progress work, delivered functionality and agreed changes.
• Conduct quality assurance reviews to ensure accuracy, consistency and completeness of documentation and delivered outputs.
• Own operating procedures and user documentation required for business teams to operate solutions after going live.
• Identify risks, dependencies, gaps and assumptions, escalating them appropriately to the Senior Programme Manager.
• Use AI tooling to improve documentation efficiency, while retaining accountability for quality and accuracy.

Your Experience And Qualifications

• 5+ years’ experience as a Business Analyst, ideally within financial services, technology or another regulated environment.
• A relevant qualification in business analysis, information systems, business or a related discipline, or equivalent experience.
• Proven ability to produce clear, structured business requirements, functional specifications, user stories, process documentation and acceptance criteria.
• Hands‑on experience with Jira and Confluence, or similar tools, for managing requirements and documentation.
• Understanding of GDPR, consent and data protection requirements in a regulated environment.
• Strong written and verbal communication skills, with experience working directly with senior business stakeholders and technical delivery teams and explaining complex requirements to both.
• Strong analytical skills and attention to detail, with a methodical approach to version and change control.
• Familiarity with CRM, marketing technology, CDP or next‑best‑action decisioning platforms is desirable.
• Experience using AI tools to support analysis and documentation is desirable.

Location

This is a hybrid role based in Dublin.

About Us

Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.

At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.