Breakfast & Afternoon Lounge Manager

Sheen Falls Lodge Limited; Kenmare; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts

Job summary

Sheen Falls Lodge in Ireland seeks a Breakfast & Afternoon Lounge Manager to lead breakfast and lounge service with a 5* standard, ensuring exceptional guest experience. You will supervise a dedicated team, manage stock, and collaborate with the Restaurant Director on events.

The role requires extensive knowledge of food & beverage at a 5* level, strong communication, and a hands-on approach to staff training and service excellence. It is a full-time, on-site position.

Qualifications

• Extensive knowledge of food and beverage service at a 5* level.
• Previous 5* hotel restaurant experience.
• Attention to standards and detail in a luxury setting.

Responsibilities

• Lead the Breakfast and Afternoon Lounge service, room service, and functions.
• Monitor and control breakfast/lounges stocks and break schedules.
• Ensure HACCP protocols and safety standards are maintained.
• Coordinate with Restaurant Director on events and staff development.
• Manage staff workload and maintain high guest satisfaction.

Skills

Teamwork

Problem solving

Planning & Organising

Strategic Thinking

Financial thinking

Leadership

Effective communications

Customer service focus

Self-Motivated

Show initiatives

Enthusiasm

Managing Standards

Job description

Company Description

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an 2 Michelin Keys Hotel and part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

Job Description

We are inviting applications for full time Breakfast & Afternoon Lounge Manager position who have knowledge and experience in food service with an eye for 5*detail.

Scope and General Purpose of Job

To ensure the provision of friendly and efficient breakfast, room service, afternoon lounge service and WPCC lunch and functions service and coffee breaks to all guests, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation.

To monitor and control all breakfast and lounge items, crockeries and glassware stocks.

To manage your department effectively, to consistently achieve the highest safety and hygiene and operational standards. To maintain a high standard of customer care and customer relations. To operate an effective, efficient department by effective use of well-trained staff.

The Falls Breakfast & Afternoon Lounge Manager is the person responsible for managing the workload of the department during the breakfast, AM room service and afternoon lounge shifts and WPCC lunches, daytime functions, and coffee breaks.

Reporting To: Restaurant Manager

Responsible For

• Breakfast standards and AM room service standards and service delivery and procedure for breakfast.
• Breakfast Supervisor ensuring they perform their duties
• Breakfast teammate during breakfast service.
• Bar /Lounge teammate in the AM and afternoon lounge service.
• Breakfast items stocks and stock management of those items
• Bar/lounge and room service while on duty.
• Staff communication and training for Breakfast service and breakfast room service
• Purchasing of stock, glasses and utensils for Breakfast.
• Customer service and guest satisfaction at Breakfast and afternoon lounge service while on duty
• Further development of the department and its team
• To organise the efficient operation of the team at Breakfast and afternoon lounge time
• All HACCP protocols for service and in still room area including fridge temperature and perishables labelling.
• To liaise and work with the Restaurant Director in regard to organisation and special events.
• To report to the Restaurant Director in department and team performance and issues
• Checking ahead that adequate staffing has been scheduled by the F&B Management and communicate and/or request for changes
• Making sure the team is taking Breaks in a timely manner and in line with hotel and government regulations

The core competencies required to deliver on the role objectives are

• Teamwork
• Problem solving ability
• Planning & Organising
• Strategic Thinking
• Financial thinking
• Leadership & leading for results
• Effective communications
• The development of a customer service focus- the internal customer
• Self-Motivated
• Show initiatives
• Enthusiasm/focus
• Managing Standards.

Qualifications

Required Experience:

This luxury five-star country house is part of the great Relais & Chateaux family and story, with an excellent reputation and national recognition. You must have an extensive knowledge of food and beverage service and have previous 5* hotel restaurant experience. Attention to detail is paramount and this role will suit someone who is meticulous about his or her work with a great eye and attention to details. Guest and team satisfaction is of the utmost importance to us and the ideal candidate will be able to relate with people at all levels and is an excellent communicator. We are looking for a Breakfast & Afternoon Lounge Manager , with an in-depth knowledge of food and beverage and a very strong focus on customer and staff service and staff training development and retention to join and share the leadership of the team.

You must have the proven ability to deliver an exceptionally high level of customer service and be able to lead and take responsibility for a team in your charge. The role requires an excellent communicator that has attention to standards and detail with an excellent knowledge of food and beverage at a 5* level.

This is a full-time position and is on a rostered basis, which includes weekends.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Additional Information

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Employee Benefits

• Competitive salary
• Meals on duty provided
• Employee parking provided
• Full training provided
• Uniforms provided
• Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow
• Employee recognition awards and appreciation days
• Free golf at Ring of Kerry Golf Club
• Employee gym provided
• Cycle to work Scheme
• Work anniversary acknowledgement and reward
• Employee birthday celebrations & reward
• Employee referral bonus