Brand Experience Lead — Guest Joy & Service Champion

Popeyes Louisiana Chicken UK&I; Dublin; On-site; EUR 45,000 - 58,000; Full time

Benefits offered by this job

Free meal on shift

Staff discount off duty

Clear career progression

Training opportunities

Flexible shifts

+25% Sunday Premium

Job summary

Popeyes Louisiana Chicken UK&I is opening a new Popeyes restaurant in Westmoreland Street, Dublin. We are seeking a Brand Ambassador Manager to lead the guest experience, coach a high-performing team, and uphold our Feel Special. Feel Valued. Feel Joy Always. values across every shift.

You will recruit, train and develop Brand Ambassadors, set service standards, and ensure exceptional experiences even during peak times. Join a fast-growing brand and shape the culture from day one.

Qualifications

• Proven leadership in a customer-facing environment.
• Track record of coaching and developing teams to high performance.
• Strong communication and conflict-resolution skills.
• Ability to lead by example and maintain positive energy during busy periods.

Responsibilities

• Lead, coach and inspire the Brand Ambassador team to deliver outstanding guest experiences.
• Set clear service expectations and cultivate a welcoming guest culture.
• Recruit, train and develop Brand Ambassadors, building confidence and performance.
• Conduct regular feedback and development conversations with the team.
• Handle guest concerns with empathy and professionalism, and resolve issues.

Skills

Leadership

Guest experience

Coaching & feedback

Communication

Conflict resolution

Emotional intelligence

Job description

Popeyes Louisiana Chicken UK&I is opening a new Popeyes restaurant in Westmoreland Street, Dublin. We are seeking a Brand Ambassador Manager to lead the guest experience, coach a high-performing team, and uphold our Feel Special. Feel Valued. Feel Joy Always. values across every shift.

You will recruit, train and develop Brand Ambassadors, set service standards, and ensure exceptional experiences even during peak times. Join a fast-growing brand and shape the culture from day one.