Brand Ambassador Manager: Lead Guest Experience & Culture

Popeyes Louisiana Chicken UK&I; Dublin; Sur place; EUR 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

Flexible shifts

Free meal on shift

Staff discount off duty

Clear career progression

Training opportunities

Shape guest experience and culture

+25% Sunday Premium

Résumé du poste

Popeyes Louisiana Chicken UK&I on Westoreland St is seeking a Brand Ambassador Manager to lead guest experience and our Brand Ambassador team. You will coach, inspire and set the gold standard for service, ensuring every guest feels special, valued and welcome.

You’ll recruit and develop talent, handle feedback, partner with the management team, and drive culture on the floor. The role blends leadership with hands-on presence to maintain high standards, even during peak periods.

Qualifications

• A genuine passion for people, hospitality and creating memorable guest experiences
• Previous leadership experience in a customer-facing environment
• Strong coaching and people-development skills, with the confidence to give clear and constructive feedback
• Excellent communication and conflict-resolution skills
• A calm, confident approach when handling challenging situations or busy periods
• A positive, energetic and engaging leadership style
• Strong emotional intelligence and the ability to adapt to different people and situations
• A guest-first mindset and the drive to raise service standards
• The resilience to stay positive and composed when the pressure is on
• Previous hospitality, retail or quick-service restaurant experience is desirable
• Experience improving guest satisfaction or service standards is a bonus

Responsabilités

• Lead, coach and inspire the Brand Ambassador team to deliver outstanding guest experiences
• Set clear service expectations and create a culture where every guest feels noticed and welcomed
• Recruit, train and develop Brand Ambassadors, building confidence, resilience and performance
• Run regular feedback and development conversations to help your team grow
• Be the go-to person for guest concerns, handling complaints with empathy, confidence and professionalism
• Monitor guest feedback, identify opportunities to improve and coach the team to deliver better experiences
• Bring our Feel Special. Feel Valued. Feel Joy Always. values to life in every guest interaction
• Keep the energy high and the atmosphere positive, even during busy trading periods
• Work closely with the wider management team to maintain exceptional service and brand standards
• Be a visible culture champion on the restaurant floor, leading by example every shift

Description du poste

Popeyes Louisiana Chicken UK&I on Westoreland St is seeking a Brand Ambassador Manager to lead guest experience and our Brand Ambassador team. You will coach, inspire and set the gold standard for service, ensuring every guest feels special, valued and welcome.

You’ll recruit and develop talent, handle feedback, partner with the management team, and drive culture on the floor. The role blends leadership with hands-on presence to maintain high standards, even during peak periods.