Branch Lead

HRconsultants.ie; Donegal; On-site; EUR 45,000 - 65,000; Full time

Job summary

HRconsultants.ie seeks an experienced Branch Lead to manage a busy financial services branch in Donegal Town. You will lead a small team, deliver an excellent in-branch experience and support customers with everyday banking and mortgage needs.

You will drive performance, monitor results with MI data, and maintain strong risk, compliance and security standards while overseeing day-to-day operations and community relations.

Qualifications

• Proven leadership experience in banking or financial services.
• Strong customer service and relationship-building能力.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead, coach and develop a small branch team.
• Drive branch performance, customer experience and service levels.
• Use MI and performance data to monitor results.
• Maintain risk, compliance and operational standards.
• Oversee daily branch operations, cash handling and security.
• Manage customer complaints and escalations.
• Build relationships within the local community.
• Collaborate with regional leadership to implement change.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Our client is seeking an experienced Branch Lead to manage a busy financial services branch in Donegal Town.

This is a customer-focused leadership role, responsible for leading a small team, delivering an excellent in-branch experience and supporting customers with their everyday banking and mortgage needs.

The Role

You will be responsible for:

• Leading, coaching and developing a small branch team.
• Driving branch performance, customer experience and service levels.
• Using MI and performance data to monitor and improve results.
• Maintaining strong risk, compliance and operational standards.
• Overseeing day-to-day branch operations, cash handling and security processes.
• Managing customer complaints and escalations effectively.
• Building strong relationships within the local community.
• Working with regional leadership to implement change and improve customer experience.

About You

We are looking for an experienced financial services professional who is confident leading a team and building strong customer relationships.

• Previous experience within banking or financial services.
• Strong customer service and relationship-building skills.
• Experience leading or developing a small team.
• Strong understanding of risk, compliance and operational controls.
• Excellent communication and problem-solving skills.

This is an excellent opportunity to take ownership of a local branch and make a real impact within the community.