Billing & Collections Training Leader

Yuno Energy; Dublin; Hybrid; EUR 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Private Pension Contribution Scheme

Discounted Health Insurance

Employee Assistance Program

Free Online GP Services

Excellent career progression

Fast-paced, friendly team environment

Annual leave increases with service

TaxSaver Travel Tickets

Bike-to-Work Scheme

Modern Sandyford offices

Job summary

Yuno Energy is seeking a dedicated Training Manager to drive onboarding for Billing & Collections, own end-to-end process documentation, and establish a centralised repository with version control. You will design Day 1–Month 5 onboarding, develop refresher training, and ensure training materials are auditable and accessible to all agents.

As part of your role you will manage QA outputs, align training priorities with performance insights, and collaborate with IT and operations to support

Qualifications

• Proven experience in a training, learning & development or capability role, ideally in a high-volume operational or contact-centre environment.
• Track record of designing and delivering structured onboarding programmes with milestone-based competency assessment.
• Strong process documentation skills, including maintaining a controlled document library with version control.
• Ability to build refresher and continuous training informed by performance data and skills-gap analysis, and to support business readiness for operational or system change.
• Confident facilitator, well organised with records, able to maintain accurate, auditable training logs and work effectively with operational managers and change teams.

Responsibilities

• Review and keep current all Billing & Collections process documentation in a single centralised, accessible repository.
• Operate annualised version control and an ongoing review cycle so the current approved version is always clear, and the library stays audit-ready.
• Design and deliver a structured Day 1–Month 5 onboarding roadmap across Billing & Collections, with integrated assessments to confirm competency and identify gaps early.
• Develop refresher training informed by QA metrics and skills-gap analysis, targeting full process coverage across all teams and eliminating single points of failure.
• Act as a key stakeholder in IT delivery and business readiness, updating or creating process documents and training out changes ahead of go-live.
• Coordinate training rollout, manage attendance records and provide post-implementation support.
• Create and maintain branded, version-controlled training materials, packs, process guides, video and e-learning modules that are accessible to all agents.
• Maintain an auditable training log and accurate onboarding, assessment, refresher and change-training records.
• Line management of the Quality Assurance Specialist, set objectives, hold regular one-to-ones and support their development and performance.
• Ensure QA outputs and performance insights feed directly into training priorities.

Skills

Training management

Documentation control

Change management

Facilitation

Stakeholder engagement

QA data analysis

Tools

Microsoft 365

SharePoint

e-learning tools

Job description

Yuno Energy is seeking a dedicated Training Manager to drive onboarding for Billing & Collections, own end-to-end process documentation, and establish a centralised repository with version control. You will design Day 1–Month 5 onboarding, develop refresher training, and ensure training materials are auditable and accessible to all agents.

As part of your role you will manage QA outputs, align training priorities with performance insights, and collaborate with IT and operations to support