Billing and Collections Training Manager

Yuno Energy; Dublin; Hybrid; EUR 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Private Pension Contribution Scheme

Discounted Health Insurance

Employee Assistance Program

Free Online GP Services

Excellent career progression

Fast-paced, friendly team environment

Annual leave increases with service

TaxSaver Travel Tickets

Bike-to-Work Scheme

Modern Sandyford offices

Job summary

Yuno Energy is seeking a dedicated Training Manager to drive onboarding for Billing & Collections, own end-to-end process documentation, and establish a centralised repository with version control. You will design Day 1–Month 5 onboarding, develop refresher training, and ensure training materials are auditable and accessible to all agents.

As part of your role you will manage QA outputs, align training priorities with performance insights, and collaborate with IT and operations to support

Qualifications

• Proven experience in a training, learning & development or capability role, ideally in a high-volume operational or contact-centre environment.
• Track record of designing and delivering structured onboarding programmes with milestone-based competency assessment.
• Strong process documentation skills, including maintaining a controlled document library with version control.
• Ability to build refresher and continuous training informed by performance data and skills-gap analysis, and to support business readiness for operational or system change.
• Confident facilitator, well organised with records, able to maintain accurate, auditable training logs and work effectively with operational managers and change teams.

Responsibilities

• Review and keep current all Billing & Collections process documentation in a single centralised, accessible repository.
• Operate annualised version control and an ongoing review cycle so the current approved version is always clear, and the library stays audit-ready.
• Design and deliver a structured Day 1–Month 5 onboarding roadmap across Billing & Collections, with integrated assessments to confirm competency and identify gaps early.
• Develop refresher training informed by QA metrics and skills-gap analysis, targeting full process coverage across all teams and eliminating single points of failure.
• Act as a key stakeholder in IT delivery and business readiness, updating or creating process documents and training out changes ahead of go-live.
• Coordinate training rollout, manage attendance records and provide post-implementation support.
• Create and maintain branded, version-controlled training materials, packs, process guides, video and e-learning modules that are accessible to all agents.
• Maintain an auditable training log and accurate onboarding, assessment, refresher and change-training records.
• Line management of the Quality Assurance Specialist, set objectives, hold regular one-to-ones and support their development and performance.
• Ensure QA outputs and performance insights feed directly into training priorities.

Skills

Training management

Documentation control

Change management

Facilitation

Stakeholder engagement

QA data analysis

Tools

Microsoft 365

SharePoint

e-learning tools

Job description

Salary: €60-65k OTE
Department: Billing
Employment Type: Full Time
Location: Hybrid & Sandyford, Dublin 18
Salary: €60-65k OTE As Yuno Energy grows its Domestic Billing & Collections operation, we need a dedicated departmental Training Manager to raise the standard and consistency of agent training and to own process documentation end to end, reviewing and updating existing documents and establishing a single centralised repository, with annualised version control so the current approved version is always clear.

Key Responsibilities

Process Documentation & Repository

• Review and keep current all Billing & Collections process documentation in a single centralised, accessible repository.
• Operate annualised version control and an ongoing review cycle so the current approved version is always clear, and the library stays audit-ready.

Onboarding & Continuous Training

• Design and deliver a structured Day 1–Month 5 onboarding roadmap across Billing & Collections, with integrated assessments to confirm competency and identify gaps early.
• Develop refresher training informed by QA metrics and skills-gap analysis, targeting full process coverage across all teams and eliminating single points of failure.

Business Readiness & Change Training

• Act as a key stakeholder in IT delivery and business readiness, updating or creating process documents and training out changes ahead of go-live.
• Coordinate training rollout, manage attendance records and provide post-implementation support.

Training Materials & Records

• Create and maintain branded, version-controlled training materials, packs, process guides, video and e-learning modules that are accessible to all agents.
• Maintain an auditable training log and accurate onboarding, assessment, refresher and change-training records.

People Management

• Line management of the Quality Assurance Specialist, set objectives, hold regular one-to-ones and support their development and performance.
• Ensure QA outputs and performance insights feed directly into training priorities.

Essential

Skills, Knowledge and Expertise

• Proven experience in a training, learning & development or capability role, ideally in a high-volume operational or contact‑centre environment.
• Track record of designing and delivering structured onboarding programmes with milestone-based competency assessment.
• Strong process documentation skills, including maintaining a controlled document library with version control.
• Ability to build refresher and continuous training informed by performance data and skills-gap analysis, and to support business readiness for operational or system change.
• Confident facilitator, well organised with records, able to maintain accurate, auditable training logs and work effectively with operational managers and change teams.

Desirable

• Working knowledge of the Irish energy market and Billing & Collections processes, including relevant regulatory obligations (CRU).
• Familiarity with Microsoft 365 (Teams, SharePoint) and e-learning / content authoring tools, including producing video and e-learning content.
• Understanding of quality assurance frameworks and how QA outputs feed training need.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy.

Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland’s Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s shaping the future of energy.

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