Bilingual Collections & Cash Ops Associate (EN/FR)

Google LLC; Dublin; On-site; EUR 68,000 - 70,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google LLC in Dublin, Ireland, is seeking a Collections Operations Associate to manage cash collection and AR activities for a portfolio including Ads, Cloud, or Hardware partners in the EMEA region. Fluency in English and French is required to support client relationships and payment resolution.

The role emphasizes data-driven analysis, proactive problem solving, and collaboration with Finance, Sales, and Product teams to improve billing experiences and payment outcomes.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
• 2 years of experience in collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions.
• Ability to communicate in English and a French language fluently, to support client relationship management in this region.

Responsibilities

• Develop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience for top Google clients.
• Leverage understanding of customer needs and Google’s products and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
• Partner with Ops Management team and collections process tower to proactively surface operational feedback and address process gaps/issues.
• Advocate for customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to process and product management teams.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.

Skills

Bilingual English-French

Client relationship management

Education

Bachelor's degree or equivalent

Job description

Google LLC in Dublin, Ireland, is seeking a Collections Operations Associate to manage cash collection and AR activities for a portfolio including Ads, Cloud, or Hardware partners in the EMEA region. Fluency in English and French is required to support client relationships and payment resolution.

The role emphasizes data-driven analysis, proactive problem solving, and collaboration with Finance, Sales, and Product teams to improve billing experiences and payment outcomes.