Behavioural Health Coach

SilverCloud; Ireland; On-site; EUR 22,000 - 25,000; Part time

Benefits offered by this job

Private Health Care – Irish Life

Pension

Life Insurance

Income Protection

ESPP

Job summary

Amwell’s Behavioural Health Coach role within the SilverCloud programmes seeks a clinician to support and motivate users engaging with mental health and wellbeing programmes for anxiety, depression, and stress. The role includes writing reviews and providing individualized guidance to help users succeed in their programmes.

The position is part-time (20 hours per week) with a focus on digital behavioural health coaching, safety monitoring, and collaboration with clinical supervisors and managers

Qualifications

• Master’s degree or Doctorate in Psychology, Social Care, Psychotherapy or Counselling; must be registered or in process.
• Strong understanding of Online Mental Health Services.
• Experience working with Children & Young People is desirable.
• Excellent communication, writing and typing skills; clear and personal written communication.
• Comfort using multiple technological tools and adapting to new tech quickly.
• Insightful, empathetic and compassionate; able to observe details to support users.
• Excellent judgement; capable of risk identification and consulting a supervisor within coaching boundaries.
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches.

Responsibilities

• Demonstrate excellence and innovation in digital behavioural health coaching.
• Review user engagement and motivate, support and manage health and wellbeing through online programmes.
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using data and escalate information through appropriate channels.
• Demonstrate empathetic presence by expressing empathy, observing patterns, and supporting realistic, personalized goals.
• Encourage users to utilise their programme to meet identified goals, maintaining engagement.
• Work with the clinical supervisor team to respond to users, promoting safety and access to treatment options.
• Attend monthly meetings with your manager and supervisor and participate in group supervision.

Skills

Online Mental Health Services

Empathy & Communication

Risk Awareness

Education

Master’s degree or Doctorate in Psychology, Social Care, Psychotherapy or Counselling

Registered with professional body in Ireland

Job description

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one-on-one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes.

Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week.

Core Responsibilities

• Demonstrate excellence and innovation in digital behavioural health coaching
• Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using the data available and escalating information through the appropriate channels
• Demonstrate supportive presence by expressing empathy, observing patters in tracking, add depth to user experience, and supporting realistic and personalized goal-setting
• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increase depth of user understanding of the content and tools in the programme
• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.
• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.

Qualifications

• Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland
• A strong understanding of Online Mental Health Services
• Experience working in Children & Young People services is desirable
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way
• Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivated
• Excellent judgement; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days
• Private Health Care – Irish Life
• Pension
• Life Insurance
• Income Protection
• Healthy work-life balance – wellness days and a supportive working environment
• Employee Share Purchase Plan (ESPP)
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program

Hourly Roles

The typical hourly wage range for this position is €16.00/hr to €18.00/hr. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.