Bar Manager Ballsbridge Dub 4

Oliver Dunne Restaurants; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

Oliver Dunne Restaurants in Dublin is seeking an experienced Bar Manager dedicated to providing exceptional customer service and ensuring a positive guest experience. The ideal candidate should display honesty, consistency, and a passion for their work.

This role involves managing all aspects of bar operations including customer service, inventory control, and staff training, while adhering to high health and safety standards.

The position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Strong background in bar operations with proven customer service excellence.
• Experience in team management and training staff.
• Commitment to maintaining high safety and health standards.

Responsibilities

• Ensure high standards of customer service and satisfaction.
• Manage inventory, stock control, and compliance with safety regulations.
• Conduct staff training and performance reviews effectively.

Skills

Bar Skills

Exceptional Customer Service Skills

Building Teams

Job description

Bar Manager

“Honesty, Consistency and Passion” is our mantra at ODR Restaurants and we are looking for candidates who embody these qualities. We are dedicated to perfecting the customer experience through continual innovation and the highest standards of customer service.

About the Role

We are currently looking to hire an experienced Bar Manager. We seek a candidate who is honest, consistent and passionate, and who takes pride in a job well done.

Duties & Responsibilities

Customer Service & Guest Satisfaction

• Ensure all customers receive the highest standard of service quickly, efficiently, and courteously in a professional and friendly manner.
• Handle customers in a friendly and tactful manner, addressing complaints in a reasonable timeframe.
• Maintain quality customer service by establishing and enforcing Group standards.

Inventory & Stock Control

• Take full responsibility for all stock levels and quality, including deliveries, ensuring that stock control policies are adhered to, wastage is controlled, and storage, security and loss prevention measures are in place.
• Actively participate in investigations arising from discrepancies in audit reports.

Health & Safety

• Ensure the premises are kept in good repair, free from hazards, and compliant with health, food safety and fire safety regulations.
• Take immediate action when defects arise that may pose danger to customers, employees or the public.
• Monitor and ensure staff compliance with all relevant legislation, including employment, health and safety, fire, licensing, tobacco and food safety.

Human Resources / Training & Development

• Manage staffing requirements and the recruitment and selection process, ensuring all paperwork is provided in line with Group Policies.
• Ensure employees are trained in all aspects of their role and that performance and development are monitored and recorded to maintain high standards.
• Conduct performance and development reviews regularly and undertake relevant training.
• Be aware of, implement and maintain all Group policies and procedures.

Operations & Communications

• Manage the team workload to optimise workforce and resource utilisation.
• Minimise costs and maximise sales and gross profit margins while maintaining effective control measures over stock, ordering, cash handling and overheads.
• Implement, control and maintain budgets for all departments, including labour costs, revenue and overheads.
• Ensure all departments use up‑to‑date methods and best practices to maximise operating efficiencies.
• Hold regular communication meetings to update employees on products, promotions, events, training, complaints and feedback, encouraging participation.
• Contribute to and communicate decisions, ideas and methods to employees while working alongside them.
• Maintain effective communication skills with both customers and employees, and foster appropriate working relationships.
• Ensure compliance with Group dress code, provide and enforce use of personal protective equipment, and implement adequate security measures.
• Monitor and ensure staff compliance with all relevant legislation and security measures.

Other Responsibilities

• Ensure time is managed effectively.
• Maintain a professional, neat appearance in line with the Group dress code.
• Be punctual, reliable and trustworthy, maintaining confidentiality at all times regarding Group matters.
• Be aware of, implement and maintain all Group policies and procedures.

Required Criteria / Skills Needed

• Bar Skills
• Exceptional Customer Service Skills
• Building Teams