Banking Services Supervisor – Customer Experience & Compliance

Ridgewood Savings Bank; Street; On-site; EUR 36,000 - 44,000; Full time

Job summary

Ridgewood Savings Bank in New York seeks an experienced Universal Banker to support daily branch operations, supervise staff when needed, and deliver outstanding customer service. You will handle transactions, resolve issues, and promote bank services while ensuring regulatory compliance.

You should have a high school diploma or equivalent and demonstrate the ability to supervise teams, build rapport with colleagues, and meet sales and service goals.

Qualifications

• High school diploma or equivalent required.
• Experience as a Universal Banker or similar supervisory duty preferred.
• Ability to supervise and build rapport with supervisors and subordinates.
• Knowledge of teller and platform PC applications and MS Office.

Responsibilities

• Resolve customer issues by interacting with customers and correcting discrepancies.
• Assist in branch staffing and scheduling to ensure adequate coverage.
• Monitor transactions for compliance with banking policies and laws.
• Support cross‑selling and promotion of banking services during customer interactions.

Skills

Supervisory experience

Customer service

Sales knowledge

Banking software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ridgewood Savings Bank in New York seeks an experienced Universal Banker to support daily branch operations, supervise staff when needed, and deliver outstanding customer service. You will handle transactions, resolve issues, and promote bank services while ensuring regulatory compliance.

You should have a high school diploma or equivalent and demonstrate the ability to supervise teams, build rapport with colleagues, and meet sales and service goals.