Senior Customer Experience Champion

RevOps Careers; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

RevOps Careers is seeking a Branch Senior Customer Experience Champion to support the delivery of business objectives and the day-to-day branch operations in a compliant manner. You will participate in the Blackbelt program and promote our Omni-Channel approach to meet customer needs while enhancing the customer experience within the branch.

This role requires strong communication, regulatory awareness, and the ability to identify opportunities for new business while maintaining existing

Qualifications

• QFA or APA in Loans and Savings & Investments with up-to-date CPD hours.
• Active engagement in Continuous Professional Development.
• Strong interpersonal and communication skills for outstanding customer experience.
• Proven sales, customer service or clerical experience in a regulated environment.
• Enjoys working in a sales environment.

Responsibilities

• Develop skills through the Blackbelt program while promoting an Omni-Channel approach.
• Meet customer needs and promote Omni-Channel services.
• Support branch operations in a compliant, regulated environment.
• Identify new business opportunities while maintaining relationships with existing customers.

Skills

Interpersonal skills

Communication skills

Customer experience

Sales experience

Regulatory compliance

Education

QFA or APA in Loans and Savings & Investments

Job description

Role Overview

As a Branch Senior Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner.

What You Will Do

You will actively develop your skills through participation in our Blackbelt program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach.

Why It Might Be a Fit

You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.

Requirements

• QFA or APA in Loans and Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
• Actively engaged in Continuous Professional Development
• Strong interpersonal and communication skills with a dedication to providing an outstanding customer experience
• Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
• Committed to and enjoys working in a sales environment