Onsite Branch Customer Experience & Sales Specialist

PTSB; Athlone; On-site; EUR 32,000 - 42,000; Full time

Job summary

PTSB, a leading Irish retail and SME bank, seeks a Branch Customer Experience Champion in Athlone. You will work with the Branch Lead to support daily operations, deliver excellent customer service, and promote our Omni-Channel approach to customers.

You will engage in local promotional activities, develop sales opportunities, and maintain strong relationships with customers while ensuring compliance and best practice in banking services.

Qualifications

• QFA or APA in Loans and/or Savings & Investments with CPD hours up to date.
• Ordinary Leaving Certificate with five Leaving Certificate subjects including English and Maths.

Responsibilities

• Support day-to-day operation of the branch and customer service.
• Provide excellent customer service and advise on product/financial needs in person and over the phone.
• Take ownership of customer queries in a compliant manner.
• Generate and execute sales from leads to fulfilment within the Omni-Channel framework.
• Assist with sales campaigns including post-sales fulfilment and admin tasks.
• Respond promptly to leads from Open24 to maximise new business opportunities.

Skills

Sales experience

Customer service

Regulatory compliance

Communication skills

Education

QFA or APA in Loans and/or Savings & Investments

Ordinary Leaving Certificate with English & Maths

Job description

PTSB, a leading Irish retail and SME bank, seeks a Branch Customer Experience Champion in Athlone. You will work with the Branch Lead to support daily operations, deliver excellent customer service, and promote our Omni-Channel approach to customers.

You will engage in local promotional activities, develop sales opportunities, and maintain strong relationships with customers while ensuring compliance and best practice in banking services.