ba&sh, Concession Manager, Full Time, Permanent

Brownthomasarnottscareers; Dublin; Hybrid; EUR 40,000 - 65,000; Full time

Job summary

Brown Thomas Arnotts is seeking a Manager of a point of sale to motivate, supervise and develop a dynamic sales team at our store. You will act as a brand ambassador, drive KPIs, and ensure excellent customer service while mentoring staff.

The role focuses on leadership, coaching, and maintaining the brand image across a high-end retail environment, with responsibilities spanning sales, HR tasks, and merchandising to achieve objectives.

Qualifications

• Warm and welcoming personality.
• Great presentation and social skills.
• Leading by example (soft and hard skills).
• Leadership.
• A desire to teach and interpersonal skills.
• Work ethic and organisation.
• Proactiveness, tenacity and dynamism.
• Strong listening, observation and commercial skills.
• Genuine personality and operational excellence.

Responsibilities

• Lead by example in sales skills to drive customer loyalty and add-on sales.
• Maintain excellent upkeep of the point of sale and merchandising.
• Drive overall dynamism to meet sales objectives.
• Perform administrative and HR tasks for the POS and team.
• Organise the POS according to ba'sh strategy and recommendations.
• Uphold ba'sh sales and management processes.

Skills

Customer leadership

Team leadership

Sales excellence

People development

Proactiveness

Communication

Organisational skills

Job description

GET TO KNOW US

Contemporary and emblematic house of the affordable luxury sector; ba&sh has been offering a free, feminine and Parisian style through an authentic and international brand, since 2003.

ba&sh is firstly a friendship story. A friendship between two women, Barbara & Sharon, who associated their names to the creation of ba&sh, with one goal: creating their dream wardrobe. A wardrobe designed outside of the box by women, for women.

You may already know ba&sh, and you are thrilled to be a part of our adventure!

At ba&sh, we believe that diversity is a strength, and we are committed to cultivating it. Diversity in all its forms (gender, age, nationality, culture, religious beliefs, sexual orientation, ...) enriches exchanges and the working environment, thus favouring the development of the company & of each of the individuals who make it up.

As an equal opportunity employer, we welcome and consider applications from all qualified and competent candidates.

We are committed to continuing to move towards an ever more inclusive ba&sh, where every employee develops a strong sense of belonging.

KNOW THE ROLE

As Manager of a point of sale you will motivate, supervise and develop a dynamic sales team.

You are a brand ambassador with some key tasks:

• Point of sale administration
• Managing the team
• Growing the turnover and improving the KPIs
• The excellent service offered to our customers
• The transmission of your knowledge and skills to the team
• Having an in-depth knowledge of our story and who we are, our offer, our silhouettes and our collections
• Supervision of all “non-sales” activities linked to the organisation and functioning of the point of sale
• Keeping the brand image bright

On a daily basis your role will include:

• Leading by example in the use of sales skills such as the spontaneous hook, complementary and/or additional sales, customer loyalty, etc.
• Excellent upkeep of the point of sale and merchandising
• Driving a global dynamism in order to achieve sales objectives
• Administrative and HR tasks for the point of sale and the team
• Organising the point of sale according to ba&sh’ strategy and recommendations
• Respect of ba&sh’ sales and management processes

KNOW WHAT WE'RE LOOKING FOR

At ba&sh we believe in the power of a smile, having a passion for your job and being motivated by the desire to help our customers have a great purchasing experience.

If you are a great bandleader, come make us a better place with your:

• Warm and welcoming personality
• Great presentation and social skills
• Leading by example (soft and hard skills)
• Leadership
• A desire to teach and interpersonal skills
• Work ethic and organisation
• Proactiveness, tenacity and dynamism
• Strong listening, observation and commercial skills
• Genuine personality and operational excellence

KNOW HOW WE WORK

Experience is our business:

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People:

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably:

We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.