Attendee Support & Insights Specialist

Web Summit; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Fully subsidised healthcare

Dedicated in-house L&D department

Company laptop

Flexible working arrangements

Annual company events

Job summary

Web Summit is seeking an energetic Attendee Support specialist to help attendees across email, live chat and social channels. You will resolve questions, adhere to policies, and feed insights back to product and engineering teams.

You will collaborate daily with marketing, content, and website teams, becoming an expert in our software and delivering exceptional customer care to a large public audience.

Qualifications

• Previous experience in customer service or a support role.
• Passionate about providing excellent customer support and solving problems.
• An excellent communicator with an eye for detail.
• Ability to multitask and to think on your feet.
• Comfortable with working across multiple teams.

Responsibilities

• Answer attendee questions via email, live chat or social media.
• Find solutions for attendees while adhering to company policies and guidelines.
• Deliver insights to other departments as a vital internal feedback source.
• Work closely with the marketing team, liaising with content, email marketing and websites.
• Become an expert in our software, providing insights to product and engineering teams.

Skills

Customer service experience

Excellent communication

Multitasking

Team collaboration

Resilience under pressure

Job description

Web Summit is seeking an energetic Attendee Support specialist to help attendees across email, live chat and social channels. You will resolve questions, adhere to policies, and feed insights back to product and engineering teams.

You will collaborate daily with marketing, content, and website teams, becoming an expert in our software and delivering exceptional customer care to a large public audience.