Associate Technical Services Engineer (Cloud)

MongoDB Inc.; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

MongoDB Inc. in Dublin seeks a Technical Services Engineer to advise customers and solve complex MongoDB problems, spanning architecture, performance, recovery, security, and scalability across on-premises and cloud deployments.

You will work in a hybrid model, collaborating with Atlas and Cloud Manager teams, engaging with major customers, and contributing to internal tooling, diagnostics, and best practices to ensure success.

Qualifications

• 2–3 years of engineering experience in technical engineering.
• Strong debugging and diagnostic skills.
• Excellent spoken and written English.

Responsibilities

• Advise customers on MongoDB best practices in architecture and deployment.
• Resolve complex production issues and provide timely solutions.
• Collaborate with product teams to represent customer needs.

Skills

Distributed systems

Teamwork

Communication

Problem solving

Quick learner

Systems administration

Architecture

Diagnostics

Customer focus

Self-motivation

Tools

Linux

Windows

AWS

Azure

GCP

Job description

• MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
• Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure
• This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)
• Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB
• We are looking to speak to candidates who are based in Dublin for our hybrid working model
• Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc)
• These are typically announced weeks in advance with a sign-up system that considers equitability
• You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
• You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
• You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf
• And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics

• Distributed systems
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• Genuine desire to help people
• Excellent communication skills, both written and verbal
• Desire and ability to rapidly learn a wide variety of new technical skills
• Systems administration
• Application Architecture
• 2- 3 years of specific engineering experience in technical engineering
• Performance tuning and benchmarking
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)
• Data architecture and design
• It’s crucial for every candidate that they can check off all of these boxes
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
• Network Administration
• We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
• Database architecture and administration
• The ideal candidates should have strong technical experience in one (or more) of the following areas: