Associate Director-Technical

Apleona GmbH; Dublin; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

Apleona Ireland is seeking an Associate Director for Technical Services to lead the operational delivery of a portfolio of facilities management contracts in Dublin. The role is hybrid with office hours, Monday to Friday.

You will build trusted client partnerships, drive profitability, and develop Account Managers while ensuring safety, quality and continuous improvement across multi-site operations.

Qualifications

• Minimum of five years’ experience working in Facilities Management environment, 2 of which must be in management/leadership.
• Proven track record in leading multi-site operations.
• Member of a relevant professional organisation.
• Financial and budgetary experience above a value of €1 million.
• Knowledge of Sales & Margins processes.
• Excellent communication, organisation and time management skills.

Responsibilities

• Lead the operational delivery of a portfolio of Facilities Management contracts.
• Act as the senior client relationship manager, building trusted partnerships and driving client retention.
• Ensure contractual KPIs, SLAs and compliance obligations are consistently achieved.
• Drive commercial performance, profitability and sustainable growth across the portfolio.
• Lead, coach and develop Account Managers and operational teams to achieve high performance.
• Champion a culture of safety, quality, compliance and continuous improvement.
• Ensure robust governance through operational reviews, reporting, audits and risk management.
• Work collaboratively across Operations, Commercial, Finance, Procurement, HSEQ, HR and IT to deliver integrated client solutions.
• Support business development through client engagement, contract retention and identification of growth opportunities.
• Promote innovation, digital transformation and best practice across all contracts.
• Represent Apleona professionally with clients, suppliers and industry stakeholders at all times

Skills

Leadership

Client relationship management

Strategic thinking

People management

Budget management

Stakeholder management

Communication

Education

M&E technical qualification or completed trade apprenticeship

Tools

MS Office

Budgeting software

Job description

Apleona Ireland is looking for new colleagues to join the team in the role of Associate Director for Technical services across the business!

Working Pattern: Monday to Friday office hours 9-5 PM

Location: Dublin and hybrid availability

Main duties and responsibilities

• Lead the operational delivery of a portfolio of Facilities Management contracts.
• Act as the senior client relationship manager, building trusted partnerships and driving client retention.
• Ensure contractual KPIs, SLAs and compliance obligations are consistently achieved.
• Drive commercial performance, profitability and sustainable growth across the portfolio.
• Lead, coach and develop Account Managers and operational teams to achieve high performance.
• Champion a culture of safety, quality, compliance and continuous improvement.
• Ensure robust governance through operational reviews, reporting, audits and risk management.
• Work collaboratively across Operations, Commercial, Finance, Procurement, HSEQ, HR and IT to deliver integrated client solutions.
• Support business development through client engagement, contract retention and identification of growth opportunities.
• Promote innovation, digital transformation and best practice across all contracts.
• Represent Apleona professionally with clients, suppliers and industry stakeholders at all times

Qualifications and experience

• A recognised M&E technical qualification or completed trade apprenticeship is an essential requirement
• Minimum of five years’ experience working in Facilities Management environment 2 of which must be in management/leadership
• Proven track record in leading multi-site operations
• Member of a relevant professional organisation
• Financial and budgetary experience above a value of €1 million
• Man management experience
• A Knowledge of Sales & Margins processes
• Excellent communication, organisation and time management skills
• Financial acumen with demonstrated competence in managing budgets.
• A strong leader with a skill for engaging others.
• Excellent PC literacy skills required.

We look forward to hearing from you!

Ref. 17827