Assistant Team Leader - CORNELSCOURT, DUBLIN 18

Sheridans Cheesemongers; Dublin; On-site; EUR 28,000 - 40,000; Full time

Job summary

Sheridans Cheesemongers in Dublin is seeking an Assistant Team Leader to support the counter team at Cornelscourt. You will work with the Team Leader to ensure smooth day-to-day operations, especially on busy trading days.

The role offers training in Irish and European food production and culture, with in-house learning and hands-on experience. Weekend work is required, with a 5-day week within a dynamic retail environment focused on quality food and service.

Qualifications

• Minimum 2 years’ experience in food retail.
• At least 1 year of supervisory or leadership experience.
• Strong interest in artisan and specialty foods, particularly Irish and European cheeses.
• HACCP training and commitment to food safety standards.

Responsibilities

• Oversee daily counter operations with Team Leader.
• Lead and guide cheesemonger team during shifts.
• Foster a positive team culture with high morale.
• Assist stock control, orders, and stock queries.
• Maintain HACCP-compliant cleanliness and food safety.
• Support tastings, supplier visits, and in-store promos.
• Handle customer queries, complaints, and returns.
• Coordinate with Retail Management Team and host store.
• Carry out other duties to ensure smooth operation.

Skills

Food retail experience

Supervisory experience

Customer service

Communication skills

HACCP training

Leadership

Team coordination

Weekend availability

Job description

Location: On site / Cornelscourt, Dublin, Co. Dublin, D18 , Ireland
job type: Permanent / Full-time
Sector and subsector: Retail | Food
Salary: Competitive salary

We are currently seeking a Assistant Team Leader to join our counter team in Cornelscourt. This is an exciting opportunity for someone with a passion for artisan food, excellent customer service skills, and leadership potential. The successful candidate will work closely with the Team Leader to support the smooth day-to-day running of the counter, particularly during our busiest trading days.

This position is ideal for someone who is keen to develop their knowledge of Irish and European food production and culture. Full training is provided through a combination of in-house learning and hands-on experience.

Key Responsibilities

• Support the Team Leader in overseeing daily operations of the counter.
• Lead and guide team members (Cheesemongers) during shifts, including task allocation, managing breaks, and monitoring performance.
• Help foster a positive team culture with strong morale, mutual respect, and outstanding collaboration.
• Assist in stock control, placing and receiving orders, and resolving stock-related queries.
• Maintain high standards of cleanliness and food safety in compliance with HACCP guidelines.
• Support customer engagement through tastings, supplier visits, and in-store promotions.
• Provide exceptional customer service—handling queries, complaints, special requests, and returns.
• Monitor and address product quality issues, liaising with suppliers and internal departments as needed.
• Coordinate with the Retail Management Team, Team Leaders in other locations, and the host store management.
• Carry out other duties as required to ensure the smooth and effective operation of the counter.

Reporting Structure

• Reports to: Team Leader, Area Manager

What We’re Looking For

• Minimum 2 years’ experience in food retail.
• At least 1 year of supervisory or leadership experience in a similar environment.
• Strong interest in artisan and specialty foods, particularly Irish and European cheeses.
• HACCP training and commitment to food safety standards.
• Exceptional customer service and communication skills.
• Organised, proactive, and calm under pressure.
• Availability to work weekends and flexibility to work 5 days per week.

This is a fantastic opportunity for someone looking to step into a leadership role in a dynamic retail environment focused on quality food and exceptional service.