Duty Manager

Centra; Drogheda; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Centra in Drogheda is seeking a Duty Manager to ensure a smooth store operation and excellent customer service with a fresh food offering. You will help achieve sales and profitability targets through effective people and operations management.

Ideal candidates have at least 2 years in a management role, strong Excel/Word skills, and a passion for grocery retail. Roles involve early morning to late evening shifts and a fast-paced environment.

Qualifications

• Minimum 2 years in a management position.
• Good knowledge of Microsoft Office.
• Experience balancing cash/tills.
• Aim to hit KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrives in a fast-paced environment.

Responsibilities

• Live Centra brand-values: Proud, Energetic, Imaginative, Community-Based.
• Set and monitor sales targets with the team on margins and KPIs.
• Implement planograms and ensure correct range in store.
• Merchandise and present the store to the highest standard.
• Lead by example and foster teamwork and positivity.
• Develop communication between employees and management in a safe, inclusive environment.
• Support Store Manager in team development and smooth operation.
• Manage employee performance with feedback and recognition.
• Handle customer queries professionally and per policy.
• Understand margins across departments and embrace new initiatives.

Skills

Management experience

Cash handling

KPI tracking

Customer service

Brand awareness

Grocery retail

Strong work ethic

Team leadership

Tools

Excel

Word

Job description

Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations.

The ideal candidate will have/be:

• Minimum 2 years€,, experience in a management position;
• Good knowledge of Microsoft Office (Excel, Word);
• Experience balancing cash/tills;
• Highly driven with a strong work ethic;
• An understanding of how to achieve KPIs and targets;
• Commerciality and brand awareness;
• Passion for grocery retail;
• Thrive in a fast-paced working environment.

Main duties:

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based;
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager;
• Implement planograms correctly and ensure the correct range is in place in store;
• Merchandise and present the store to the highest standard;
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace;
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment;
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store;
• Manage employee performance, giving regular feedback, recognition and encouragement;
• Deal with all customer queries efficiently, professionally and consistent with store policy;
• Understand achieving margins in all departments;
• Engage with new initiatives and embrace new ways of working;

About the locality:

Duty Manager Required

Will include opening and closing Shifts Typical week will be a mix of 5.30am to 3pm, 7am to 3pm and 3pm to 10pm

The Successful candidate will need to be energetic, customer focused, hard working, standards driven, effcient and be able to work on their own initiative.

Pay will be based on experience and training will be provided

SuperValu is part of Musgrave, Ireland's leading food retail and wholesale company. Our brands, are market leaders. Check out our other brand for vacancies