Accommodation Assistant

Hillgrove Hotel & Spa; Monaghan; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Staff discounts

Positive work environment

Career progression

Job summary

Hillgrove Hotel & Spa in Monaghan, Ireland, is seeking an Accommodation Assistant to maintain clean, orderly rooms and public areas to the highest standards. You will handle linen changes, stock supplies, report maintenance, and support guests with courtesy and professionalism.

The role offers training, a pleasant team environment, and opportunities for career progression within the hotel. As part of a busy hospitality team, you will work flexible shifts including weekends and holidays to meet

Qualifications

• Previous experience in housekeeping or a similar role is preferred but not essential.
• Excellent attention to detail and ability to work efficiently in a fast-paced environment.
• Strong communication skills and a customer-focused attitude.
• Ability to work independently as well as part of a team.
• Flexible to work various shifts, including weekends and holidays.
• Positive attitude and willingness to go above and beyond to meet guest expectations.

Responsibilities

• Clean and tidy guest rooms and public areas according to hotel standards.
• Change bed linens, replenish amenities, and ensure supplies are stocked.
• Vacuum, mop, dust, and maintain a pristine environment.
• Report maintenance issues to the relevant department promptly.
• Adhere to health and safety regulations to ensure guest safety.
• Assist guests with inquiries in a courteous and professional manner.
• Collaborate with team members to ensure smooth workflow and guest satisfaction.
• Uphold the hotel's reputation by delivering exceptional service.

Skills

Attention to detail

Customer service

Communication skills

Job description

The 4* Hillgrove Hotel & Spa are currently looking for a dedicated and detail-oriented individual to join our team as an Accommodation Assistant. In this role, you will play a crucial part in maintaining the cleanliness, organisation, and overall presentation of our hotel rooms and public areas.

Responsibilities

• Clean and tidy guest rooms and public areas in accordance with hotel standards and procedures.
• Change bed linens, replenish amenities, and ensure all guest supplies are well-stocked.
• Vacuum carpets, mop floors, and dust surfaces to maintain a pristine environment.
• Report any maintenance issues or damages to the relevant department for prompt resolution.
• Adhere to health and safety regulations to ensure a safe and hygienic environment for guests and colleagues.
• Assist guests with any inquiries or requests in a courteous and professional manner.
• Collaborate effectively with other team members to ensure efficient workflow and guest satisfaction.
• Uphold the hotel's reputation for excellence by consistently delivering exceptional service.

Requirements

• Previous experience in housekeeping or a similar role within the hospitality industry is preferred but not essential.
• Excellent attention to detail and the ability to work efficiently in a fast-paced environment.
• Strong communication skills and a friendly, customer-focused attitude.
• Ability to work independently as well as part of a team.
• Flexibility to work various shifts, including weekends and holidays.
• A positive attitude and willingness to go above and beyond to meet guest expectations.

Benefits

• Competitive salary.
• Training and development opportunities.
• Team members discounts on hotel amenities.
• Pleasant working environment with a supportive team.
• Opportunities for career advancement within the company.

If you are passionate about hospitality and take pride in delivering impeccable service, we invite you to join our team.