Assistant Front Office Manager - Guest Experience Leader

Hospitaliti; Killarney; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Discounts on hotel stays

Staff meal provisions

Employee wellness programs

Career progression opportunities

Leisure centre access

Job summary

O’Donoghue Ring Collection in Killarney is seeking an Assistant Front Office Manager to oversee the front office operations and lead the reception team within a busy 4* hotel. The role focuses on delivering exceptional guest service, managing day-to-day reception duties, and supporting revenue initiatives in collaboration with the Sales & Revenue Manager.

The ideal candidate will have front office leadership experience, strong communication skills, and a customer-centric approach.

Qualifications

• Experience as Assistant Front Office Manager or Front Office Supervisor in a busy 4* hotel is essential.
• Excellent communication and leadership skills are essential.
• Strong attention to detail and customer focus are required.
• Experience of Opera Cloud would be an advantage.
• Hospitality industry experience is preferred.

Responsibilities

• Ensure all guest queries are handled promptly and efficiently.
• Day to day management of the reception team members.
• Enable the team to carry out duties to the standards expected.
• Lead the team to provide the highest level of guest service and maintain standards.
• Meet and exceed guest requests.
• Maximize in-room revenue and occupancy through yield management with Sales & Revenue Manager.
• Assist in compiling and achieving the accommodation budget.
• Liaise with housekeeping to action guest requests.
• Ensure health and safety of guests and employees.

Skills

Front office management

Leadership skills

Customer focus

Opera Cloud experience

Hospitality industry experience

Tools

Opera Cloud

Job description

O’Donoghue Ring Collection in Killarney is seeking an Assistant Front Office Manager to oversee the front office operations and lead the reception team within a busy 4* hotel. The role focuses on delivering exceptional guest service, managing day-to-day reception duties, and supporting revenue initiatives in collaboration with the Sales & Revenue Manager.

The ideal candidate will have front office leadership experience, strong communication skills, and a customer-centric approach.