Assistant Front Office Manager - Killarney Plaza Hotel & Spa

Hospitaliti; Killarney; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Discounts on hotel stays

Staff meal provisions

Employee wellness programs

Career progression opportunities

Leisure centre access

Job summary

O’Donoghue Ring Collection in Killarney is seeking an Assistant Front Office Manager to oversee the front office operations and lead the reception team within a busy 4* hotel. The role focuses on delivering exceptional guest service, managing day-to-day reception duties, and supporting revenue initiatives in collaboration with the Sales & Revenue Manager.

The ideal candidate will have front office leadership experience, strong communication skills, and a customer-centric approach.

Qualifications

• Experience as Assistant Front Office Manager or Front Office Supervisor in a busy 4* hotel is essential.
• Excellent communication and leadership skills are essential.
• Strong attention to detail and customer focus are required.
• Experience of Opera Cloud would be an advantage.
• Hospitality industry experience is preferred.

Responsibilities

• Ensure all guest queries are handled promptly and efficiently.
• Day to day management of the reception team members.
• Enable the team to carry out duties to the standards expected.
• Lead the team to provide the highest level of guest service and maintain standards.
• Meet and exceed guest requests.
• Maximize in-room revenue and occupancy through yield management with Sales & Revenue Manager.
• Assist in compiling and achieving the accommodation budget.
• Liaise with housekeeping to action guest requests.
• Ensure health and safety of guests and employees.

Skills

Front office management

Leadership skills

Customer focus

Opera Cloud experience

Hospitality industry experience

Tools

Opera Cloud

Job description

O'Donoghue Ring Collection is hiring through Hosco in Killarney.O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence.The Killarney Plaza Hotel and Spa are currently recruiting for an Assistant Front Office Manager, reporting to the Front Office Manager. You will manage the day to day duties along side the front office team always ensuring the highest levels of customer service are achieved.

What you’ll do:

• You will ensure all guests queries are handled promptly and efficiently.


• Day to day management of the reception team members.


• Enable the team members to be able to carry out their duties to the standards expected.


• Lead the team to provide the highest level of guest service and ensuring that standards are maintained at all times.


• Meet and exceed our guest requests.


• Maximize in room revenue, occupancy percentage through efficient yield management in conjunction with the Sales & Revenue Manager.


• Assist in the compilation and achievement of the accommodation budget.


• Constantly liaise with the housekeeping manger to ensure all guest requests are actioned.


• Ensure the health and safety of all guests and employees.

About you:

• Experienced Assistant Front Office Manager or Front Office Supervisor in a busy 4 * hotel is essential.


• Excellent communication and leadership skills are essential.


• Strong attention to detail and be extremely customer focused.


• Experience of Opera Cloud would be an advantage.


• Experience in the hospitality industry is preferred.

Why O’Donoghue Ring Collection?

• Competitive salaries


• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.


• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.


• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.


• Free Coffee on Duty, provided for in our newly refurbed canteens.


• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.


• Career Progression, we set a clear career path with each of our interested employees.


• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.


• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.


• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.

O’Donoghue Ring Collection is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.