Arabic & English-speaking Digital Trust and Safety Analyst – Sofia, Bulgaria

Cross Border Talents; Dublin; Hybrid; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Welcome bonus

Relocation package

Job summary

Cross Border Talents seeks Arabic and English-speaking Digital Trust and Safety Analysts to join an international team in Sofia. You will review user-generated content in Arabic and English to uphold platform safety and trust.

You'll apply policies, escalate cases when needed, and consider linguistic context. The role offers a hybrid work model, relocation support for EU passport holders, a welcome bonus, and training opportunities.

Qualifications

• Fluent or native-level Arabic and English required.
• Willingness to relocate to Sofia if applicable.

Responsibilities

• Review user-generated content in Arabic and English to ensure digital trust and safety.
• Apply platform policies and guidelines accurately and consistently.
• Identify, flag and take action on content breaching policy.
• Escalate sensitive or complex cases within defined timeframes.
• Record review decisions clearly in internal tools.
• Meet quality, accuracy and productivity targets.
• Participate in policy updates and calibration sessions.
• Share feedback on trends and content risks with team leads.

Skills

Arabic language proficiency

English language proficiency

Job description

We are recruiting Arabic and English-speaking Digital Trust and Safety Analysts to join an international team in Sofia. You will review digital content to help keep online platforms safe and trustworthy for their users.

Key responsibilities

• Review user-generated content, such as text, images and videos, in Arabic and English to ensure digital trust and safety
• Apply platform policies and community guidelines accurately and consistently
• Identify, flag and take action on content that breaches policy
• Escalate sensitive or complex cases to the relevant teams within the defined timeframes
• Consider the cultural and linguistic context of Arabic-language content when making decisions
• Record your review decisions clearly and accurately in internal tools
• Meet quality, accuracy and productivity targets
• Keep up to date with policy changes and take part in ongoing training and calibration sessions
• Share feedback and insights on emerging trends and content risks with team leads
• Handle all information with strict confidentiality

Requirements

• Fluent or native-level Arabic
• Fluent or native-level English
• Candidates relocating to Sofia must hold an EU passport

What we offer

• Competitive monthly salary
• Welcome bonus for candidates eligible to work in the EU
• Full relocation package to Sofia for EU passport holders, including a relocation bonus, 21 days of company-provided accommodation on arrival, and help finding long-term housing
• Hybrid training
• Hybrid work model