Application Operations, IT Delivery

Electricity Supply Board; Dublin; Hybrid; EUR 50,000 - 59,000; Full time

Benefits offered by this job

On-call flexibility

Smart Working

Job summary

Electricity Supply Board (ESB) in Dublin is seeking an experienced Application Support Specialist to join our Business Application Support team, supporting a portfolio of business-critical applications underpinning ESB's generation, trading and networks operations.

You will monitor, maintain, and improve these systems, troubleshoot incidents, coordinate releases, and partner with vendors and internal teams to ensure 24/7 availability and robust disaster recovery.

Qualifications

• - Minimum 3 years IT experience, in Application/Production/DevOps environments.
• - Experience with enterprise multi-tier applications.
• - Knowledge of Windows Server administration and support.
• - Strong incident management and troubleshooting skills.
• - Experience with change control processes and technical documentation.
• - Excellent communication and stakeholder management skills.
• - Self-motivated team player with strong organisational skills.

Responsibilities

• - Maintain availability, performance and security of business-critical applications through monitoring and health checks.
• - Troubleshoot incidents and ensure service continuity.
• - Support releases, upgrades and disaster recovery activities, including failover testing.
• - Collaborate with project teams, vendors and support teams for new applications and knowledge transfer.
• - Identify improvements, automation opportunities and service enhancements across the landscape.
• - Work with stakeholders to deliver end-to-end services.
• - Participate in on-call/out-of-hours support as required.

Skills

Windows Server

Incident management

Change control

Communication

Problem solving

Team player

Organisational skills

Self-motivated

Tools

PowerShell

SQL

IIS

WebSphere

WebLogic

UC4/Automic

SSIS

SAP PI

Job description

Position Description

ESB IT Delivery provides critical application support services across a range of business areas including Generation Operations, Energy Trading and ESB Networks. We are seeking an experienced Application Support Specialist to join our Business Application Support team, supporting a portfolio of business-critical applications that underpin ESB's operational and trading activities.

Working as part of a highly motivated team of IT professionals, you will provide support, maintenance, monitoring, enhancement and continuous improvement of both third-party and bespoke ESB applications. You will work closely with business stakeholders, project teams, vendors and other IT support teams to ensure the availability, reliability and ongoing development of critical systems supporting 24/7 operations.

In support of ESB's strategic objectives of decarbonising electricity, building resilient infrastructure and empowering customers, you will help ensure the secure, reliable and efficient operation of business-critical technology platforms that support ESB's generation and trading businesses.

Key Responsibilities

• Maintain the availability, performance and security of business-critical applications through monitoring, preventative maintenance and proactive system health checks.
• Troubleshoot and resolve incidents, ensuring high levels of customer satisfaction and service continuity.
• Support application releases, upgrades, change requests and disaster recovery activities, including periodic failover testing between data centres.
• Collaborate with project teams to deliver and integrate new applications and ensure effective knowledge transfer into support teams.
• Identify and implement process improvements, automation opportunities and service enhancements across the application landscape.
• Work closely with internal stakeholders, external vendors and support teams to deliver high-quality end-to-end services.
• Participate in on-call and out-of-hours support arrangements where required to support critical business operations.

Experience and Qualifications

Essential

• Minimum 3 years' IT experience, preferably within Application Support, Production Support or DevOps environments.
• Experience supporting enterprise applications within multi-tier architectures.
• Knowledge and experience of Windows Server administration and support.
• Strong software implementation, troubleshooting and incident management skills.
• Experience with change control processes and technical documentation.
• Excellent communication, stakeholder management and problem-solving skills.
• Self-motivated team player with strong organisational skills, attention to detail and a flexible approach to support requirements.

Desirable

• Experience of automation and scripting technologies such as PowerShell, Windows Batch, SQL and enterprise job schedulers.
• Knowledge of database administration and writing SQL queries.
• Software development experience using technologies such as .NET, C#, ASP.NET or Visual Studio.
• Experience with middleware and integration technologies include
  ing IIS, WebSphere, WebLogic, UC4/Automic, SSIS or SAP PI.
• Experience supporting operational or trading systems e.g. MV90, Intergraph G/Technologies, Aveva PI, Maximo, Eclipse, Trayport and/or Utilisoft.
• Experience working within 24/7 operational environments.

Location

This position will be based in ESB Head Office, F27, 2 Fitzwilliam Street, Dublin 4.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in‑person collaboration at least two days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Team Lead (Various), Application Operations

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Allowances

• On Call Allowance may be a requirement of the role.

Salary

€49,800 - €58,600 per annum (depending on experience)

Closing Date

5th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.