Apple Retail Service Technician

Select Tech Group; Galway; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Employee Incentives

Employee Assistance Programme (EAP)

Recognition of Long Service

Job summary

Select Technology Group in Galway is seeking a Retail Service Technician to deliver outstanding service and repairs for Apple products. You will receive comprehensive on-the-job training and work towards Apple Certified iPhone Technician (ACiT) accreditation within six months, joining a team focused on excellence in customer satisfaction.

The role is full-time and on-site in Galway, offering opportunities to grow with a leading Apple Premium Reseller in Ireland.

Qualifications

• Dynamic individual with drive and enthusiasm to become a dedicated Retail Service Technician in Galway stores.
• On-the-job training with aim to achieve Apple Certified iPhone Technician (ACiT) within 6 months.
• Demonstrates passion, knowledge and determination to deliver outstanding customer service.

Responsibilities

• Initial troubleshooting and booking devices in for service.
• Physical repair of iOS devices.
• Inventory management and customer relations.
• Maintain Apple metric scores and high store standards.
• Showcase the full Apple product line in a customer-friendly environment.

Skills

Troubleshooting

Inventory management

Customer service

Teamwork

Apple product knowledge

Education

Apple ACiT accreditation

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Retail | General
AnnualFixed salary:€ 30000.00

Galway

Full-time

Competitive Salary - €30,000 per annum

Have you ever wondered what is inside your iPhone or how it works?

Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 20 stores across England, Ireland, Scotland and Wales.

Weare looking for adynamicindividualwith the natural driveand enthusiasmto become a dedicated Retail Service Technician in our stores in Galway.This is an exciting role wherenotwo days are ever the same.

You will receive full on-the-job trainingto help you make a success of thisfantastic opportunity.Within6 monthsof joining us, we would anticipate that you will have achievedthe recognised accreditation of Apple Certified iPhone Technician (ACiT).

Working as part of asupportive and knowledgeable team,theRetail Service Technicianis at the heart ofthe overall performance of your store with regards to service and repairs.We will provide all the training and support you needfor youto establish your store asa consistent, efficient and high performing store.You will be responsible formaintaining the high standards required within an Apple Premium Resellerand ensuring that customers are delighted with the repair and support services we provide.

As you progress within the role,we will provide all the development you need to be able toundertake all aspects of service-related duties carried out in store includinginitial troubleshooting, booking devices in for service, physical repair of iOS devices, inventory management, customer relations and control over Apple metric scores.

Showcasing the full Apple product line in a customer-friendly environment, Select is renowned for providing outstanding customer service.

The training you will receive will give you the enviable position of being the first to hear about new Apple products and initiatives.

You will be joining a team which is extremely driven to not only meet but exceed all sales and service performance goals, all whilst demonstrating your personal ethos of 'no limits'.

Your store will provide our customers with the best impression of our business, attaining where possible the required metrics set out by Apple.

What do you get from working at Select?

• A growing love and passion for all things Apple
• Fantastic Employee discounts
• Employee Incentives
• Employee Assistance Programme (EAP)
• Recognition of Long Service

If this sounds like a place you would like to work, you are aged 18 years or over, have the Right To Work in Ireland and you can demonstrate your passion, knowledge and determination, then we would like to hear from you.

Please note that this role is a full-time role.

Other titles for this role are: Apple Technician, iOS Technician, IT Support, Repair Technician, First Line Technician, Second Line Technician, Service Technician, iOS Expert, Hardware Technician, Software Technician, iOS Engineer, iOS Genius, Service Specialist, iPhone Specialist, Apple Specialist, Junior Apple Specialist, Senior Apple Specialist.