Apple Retail Assistant Manager

Select Tech Group; Cork; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Sales commission

Employee discounts

Pension scheme

Cycle to work

Incentives & discounts

EAP

Training & development

Career progression

Long service recognition

Job summary

Select Tech Group in Cork is seeking an Assistant Manager to lead one of our important Apple-focused stores across the Irish market. You will drive revenue, profitability and brand standards from a premium Apple reseller perspective.

In this role you will manage a high-performing team, maintain exceptional customer service, and contribute to a strong, consistent store image as part of our multi-location retail network.

Qualifications

• 2+ years' experience in retail.
• Experience managing people.
• Willingness to work weekends.

Responsibilities

• Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
• Support delivery of the Company's expected levels of customer service.
• Manage STMs abilities with the needs of the customer where the situation dictates.
• Manage daily available resources ensuring smooth flow and operation of the shop floor for sales and service.
• Ensure the store merchandising meets expectations and looks its best at all times.
• Oversee STMs performance and attendance with Store Manager support.
• Work with Store Manager to exceed targets and KPIs; motivate staff to reach them.
• Ensure shop floor is ready to trade and front-of-house areas are well presented.
• Manage customer complaints and returns, escalating as needed.
• Develop STMs through regular training and 1-2-1 reviews.
• Guide STMs through company principles and policies.
• Handle first-level People Operations matters and investigate when needed.
• Oversee store closure routines and cashing up processes.
• Make daily bank trips as required.

Job description

Assistant Manager

Cork

Salary €31,500 plus bonus

Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.

Select Technology Group operates across 55 locations and welcomes 4 million customers annually.

The group's multi-channel portfolio includes:

• Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
• DID with over 55 years experience in the latest home appliance technology solutions.
• Blink 24, the group's boutique distributor.

What benefits

• Competitive Salary
• Performance related bonus
• Commission on Sales
• Fantastic Employee discounts
• Pension Scheme
• Cycle to Work Scheme
• Employee Incentives and Discount Schemes
• Employee Assistance Programme (EAP)
• Extensive Training and Development Programme
• Growth and development opportunities with clear career path progression
• Recognition of Long Service

Job Summary

You will be joining an Apple retail business that covers the Irish and UK markets, with stores across Ireland and the UK. The Irish market plays a very important role to the business.

As Assistant Manager, you will represent the best of the company, managing one of the most important stores in the group for both revenue, profitability and visibility from a global Apple perspective. You will be responsible for establishing a consistent, efficient, and high performing store and maintaining the high standards required within an Apple Premium Reseller.

Your store will provide our customers with the best impression of our business, setting the standards for our other stores to follow.

Responsibilities And Duties

These include, but are not limited to:

• Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
• Support the delivery of the Company's expected levels of customer service.
• Manage your STMs abilities with the needs of the customer where the situation dictates.
• Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
• Ensure the stores merchandising meets expectations and looks its best at all times.
• Managing the STMs through their appearance, performance and attendance with support of the Store Manager, Retail Sales Manager Ireland and People Operations.
• Work in conjunction with the Store Manager to enable the store exceeds its targets and KPIs. (Whether that be setting individual STM targets and your own. Be creative in how you motivate your staff to reach and exceed such targets and KPI's.)
• Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
• Where appropriate to manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
• Actively develop the skills and techniques of your STMs through regular training, coaching and 1-2-1 reviews. By also allowing them the opportunity to work through the various online training at quiet times or provide coaching sessions on how to deliver excellent customer service.
• Advise and guide your STMs through the Company's core principles and policies.
• Proactively manage first level People Operations matters such as return to work interviews, liaising with People Operations on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
• Oversee the store closure routine by making sure the right STMs are undertaking the necessary close down duties and overseeing the cashing up process.
• Making the necessary daily trips to the bank as required or dictated by the Store Manager.
• Assume the responsibilities of the Store Manager in their absence.
• Ensuring duty of care to both employees and customers by providing a safe and clean store environment.
• Key holding responsibilities.
• Keeping abreast of Apple technologies and developments.
• Demonstrating products, their functionality and benefits.
• You will have to create schedules, order supplies and write reports.
• Communicating with the purchasing department to understand availability.
• and/or visibility of stock.
• Take ownership with the store team of stock management, intake, RMA to ensure stock accuracy and holding matches the company inventory system.
• Any other duties as directed by the Store Manager or Retail Sales Manager Ireland.

Skills & Competencies Required

• 2+ years' experience in retail
• Have experience of managing people
• Passion and drive to succeed and meet required standards and targets
• Have maturity so you can handle/approach situations with the right character and temperament as the situation dictates to obtain the best outcome
• Be able to engage and encourage staff to grow, develop and succeed
• Be trustworthy, loyal and hardworking. Our Managers work weekends and we need to make sure that our managers can provide that continuity of service to their store and to lead by example
• A healthy interest in Apple technologies and technology in general
• A passion for customer service
• A can-do attitude
• Willingness to grow and develop your technical knowledge
• An ability to get customers enthused about present and future Apple products
• This job involves a level of pressure and requires someone capable of handling the tasks at hand when under pressure
• Previous management experience in a retail environment is preferable
• Confident knowledge of OSX and iOS is a must
• A common-sense approach to task management and an ability to rise to the challenge
• Excellent time management skills