Apple Retail Store Lead: Drive Growth & Service

Select Tech Group; Cork; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Sales commission

Employee discounts

Pension scheme

Cycle to work

Incentives & discounts

EAP

Training & development

Career progression

Long service recognition

Job summary

Select Tech Group in Cork is seeking an Assistant Manager to lead one of our important Apple-focused stores across the Irish market. You will drive revenue, profitability and brand standards from a premium Apple reseller perspective.

In this role you will manage a high-performing team, maintain exceptional customer service, and contribute to a strong, consistent store image as part of our multi-location retail network.

Qualifications

• 2+ years' experience in retail.
• Experience managing people.
• Willingness to work weekends.

Responsibilities

• Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
• Support delivery of the Company's expected levels of customer service.
• Manage STMs abilities with the needs of the customer where the situation dictates.
• Manage daily available resources ensuring smooth flow and operation of the shop floor for sales and service.
• Ensure the store merchandising meets expectations and looks its best at all times.
• Oversee STMs performance and attendance with Store Manager support.
• Work with Store Manager to exceed targets and KPIs; motivate staff to reach them.
• Ensure shop floor is ready to trade and front-of-house areas are well presented.
• Manage customer complaints and returns, escalating as needed.
• Develop STMs through regular training and 1-2-1 reviews.
• Guide STMs through company principles and policies.
• Handle first-level People Operations matters and investigate when needed.
• Oversee store closure routines and cashing up processes.
• Make daily bank trips as required.

Job description

Select Tech Group in Cork is seeking an Assistant Manager to lead one of our important Apple-focused stores across the Irish market. You will drive revenue, profitability and brand standards from a premium Apple reseller perspective.

In this role you will manage a high-performing team, maintain exceptional customer service, and contribute to a strong, consistent store image as part of our multi-location retail network.