Apple Help Desk Analyst - In-Office Cork

Sigmar Recruitment; Cork; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Onsite: 5 days in office

Job summary

Sigmar Recruitment is seeking a Helpdesk Analyst to provide in-person technical support for employees and contractors in Cork, Ireland. You will diagnose and resolve issues on Apple devices (macOS & iOS), document problems in the ticketing system, and own the resolution from start to finish.

The role requires a proactive, self-sustaining approach, a commitment to high service standards, and the ability to work in a dynamic, distributed team environment.

Qualifications

• Excellent customer service and interpersonal communication skills (oral and written).
• Strong troubleshooting skills for on-the-spot diagnosis without scripted docs.
• Experience supporting Apple macOS and iOS devices, apps and OS.
• Understanding of IP networking and basic network troubleshooting.
• Effective time management and ability to multitask in a fast-paced environment.
• Calm under pressure with a client-focused mindset.
• Experience using ITSM tools such as ServiceNow.
• Able to work in a distributed team environment.

Responsibilities

• Provide in-person technical support for end users (employees and contractors).
• Diagnose and resolve issues on Apple devices (macOS & iOS).
• Document issues in the ticketing system and own the resolution lifecycle.
• Escalate unresolved issues and maintain complete technical documentation.
• Maintain proactive, high-service standards in a dynamic workplace.

Skills

Customer service

Interpersonal skills

Troubleshooting

MacOS support

iOS support

IP networking

Network troubleshooting

ITSM tools

ServiceNow

Time management

Multitasking

Client facing

Distributed team

Tools

ServiceNow

Job description

Sigmar Recruitment is seeking a Helpdesk Analyst to provide in-person technical support for employees and contractors in Cork, Ireland. You will diagnose and resolve issues on Apple devices (macOS & iOS), document problems in the ticketing system, and own the resolution from start to finish.

The role requires a proactive, self-sustaining approach, a commitment to high service standards, and the ability to work in a dynamic, distributed team environment.