Compassionate Emergency Support Advisor – Hybrid Role

AXA Group; Athlone; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Annual bonus

Pension plan

Life assurance

Health care subsidy

22-27 days leave

Employee discounts

Education support

Job summary

AXA Partners in Athlone is hiring a full-time Customer Service Advisor to deliver compassionate assistance to customers during vehicle breakdowns and home emergencies across Ireland and beyond.

You’ll work a fixed roster of 35 hours weekly, with on-site training in Athlone and a path to a hybrid role after probation, ensuring excellent service and efficient contractor coordination.

Qualifications

• Excellent customer service skills.
• Excellent telephone manner.
• Proficiency in English.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet customer deadlines.
• Be a team worker with flexibility.

Responsibilities

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

Skills

Excellent customer service

Telephone manner

Written and verbal communication

Proficiency in English

Initiative and problem solving

Conflict management

Work under pressure

Organisational and time management

Team player

Flexibility

Deliver results to standards

Job description

Join Our Team as a Customer Service Advisor in Athlone !

Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provideadvice to customers and /partners in the provision of emergency vehicle/homeassistanceservices,supporting customers across Ireland, the UK, and beyond.

At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer;

• A predictable, set roster so you’ll always know your schedule in advance
• 35 hours per week, operating between the hours 7am and 10pm, with shifts spread across the week, including every second weekend
• After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work
• Approximate start date is likely to be 28th of September 2026
• Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks

What you’ll be doing:

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

What you’ll bring:

• Excellent customer service skills
• Excellent telephone manner
• Appropriate qualifications / accreditations (where necessary)
• Excellent written and verbal communication skills
• Proficiency in English
• Willingness to take initiative to solve problems
• A proven ability to manage conflict and difficult customers
• The ability to work under pressure and to customer deadlines
• Excellent organisational and time management skills
• Be a team worker
• Flexibility
• The ability to get things done / deliver results to agreed customer standards

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• €28,700 plus shift allowance (hourly rate of €15.71 plus any applicable shift allowance)
• Annual company & performance based bonus
• Group Personal Pension Plan
• Life assurance
• Health Care Subsidy
• 22 days annual leave, rising to 27 days with service
• AXA Employee Discounts
• Education Support and learning opportunities

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail].

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)