AML & Transfer Agency Client Services Specialist

ACCA Careers; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Northern Trust is expanding its AML Client Services capability in Ireland. The team handles complex AML, investor servicing, and transfer agency queries, delivering high-quality service to clients, investors, and internal stakeholders.

Successful candidates will combine client relationship management with strong AML knowledge, ensuring regulatory requirements are met while providing proactive, solution-oriented service in a fast-paced environment.

Qualifications

• Proven experience in a client-facing role within Financial Services, Transfer Agency, AML, Fund Administration, or a related environment.
• Strong commitment to delivering outstanding client service and building trusted stakeholder relationships.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and professionally.
• Demonstrated ability to manage client expectations, resolve issues effectively, and deliver positive outcomes.
• Strong interpersonal and relationship-management skills, with the confidence to engage with clients and senior stakeholders.
• In-depth understanding of AML, investor servicing, or Transfer Agency processes.

Responsibilities

• Deliver a high-quality client service experience by responding to client, investor, and internal stakeholder enquiries in a timely, professional, and solutions-focused manner.
• Build and maintain strong relationships with clients and business partners, acting as a trusted contact for AML and Transfer Agency-related matters.
• Manage and resolve complex client queries, escalations, and exceptions, ensuring issues are investigated thoroughly and brought to an effective resolution.
• Support investor onboarding and document management activities, ensuring AML and regulatory requirements are met while providing excellent client support.
• Collaborate with internal teams, financial institutions, and third-party providers to deliver seamless service and positive client outcomes.
• Oversee the processing and quality review of investor transactions, ensuring adherence to client expectations, regulatory obligations, and operational standards.
• Identify opportunities to enhance the client experience and contribute to process improvements that increase efficiency and service quality.
• Prepare and review client and operational reporting, ensuring accuracy, quality, and compliance with regulatory requirements.
• Share technical expertise, mentor colleagues, and contribute to a culture of continuous learning, collaboration, and service excellence.
• Act as a subject matter expert on AML and Transfer Agency activities, supporting both clients and internal stakeholders on complex matters.

Skills

Client-facing

AML knowledge

Financial services

Stakeholder management

Communication skills

Job description

Northern Trust is expanding its AML Client Services capability in Ireland. The team handles complex AML, investor servicing, and transfer agency queries, delivering high-quality service to clients, investors, and internal stakeholders.

Successful candidates will combine client relationship management with strong AML knowledge, ensuring regulatory requirements are met while providing proactive, solution-oriented service in a fast-paced environment.