Business Analyst, IT Delivery

Electricity Supply Board; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Electricity Supply Board (ESB) is seeking a Business Analyst to support both our Business and Project Teams. You will define business needs, document processes and manage requirements, with hybrid working in Dublin and occasional travel to other locations.

The role requires strong stakeholder management, excellent communication skills and a passion for digital and technology, with experience in Agile delivery and documenting user stories. Flexible working and career development are offered.

Qualifications

• At least 3 years' relevant Business Analysis related experience.
• Applicants should have excellent stakeholder management and communication skills combined with strong analytical skills.
• Experience in structured project management techniques combined with a knowledge of information systems and technology and the application of these to process improvement projects.
• Experience of Agile delivery projects using Agile tools and methods, working as a team-player in a collaborative, multi-disciplinary environment.
• Experience of developing documentation associated with this role (e.g. business process modelling; swim-lanes; functional flow charts; functional and non-requirements; user stories).
• Knowledge of CX / UX and experience in test methodologies and approaches.

Responsibilities

• Analysing and defining business requirements through stakeholder engagement, workshops and reviewing existing processes.
• Reimagining business processes.
• Identifying areas for improvement by process change or system implementation.
• Supporting the Product Owner to document user stories and prioritise same.
• Identifying opportunities for process automation.
• Supporting project delivery, including working with the test team, to define the acceptance criteria for user stories.
• Understanding the customer experience.
• Continuous stakeholder management.

Skills

Business Analysis

Stakeholder management

Analytical skills

Agile delivery

Tools

AzureDevOPs

Job description

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ESB's ITDeliveryare responsible for the design, delivery and support of all activities associated with ESB's IT strategy through innovative IT solutions for all businesses. IT's Project Management Office (PMO) provides a range of project management services to the IT function in ESB as well as to the ESB Business Units.

As a Business Analyst you will be responsible for supporting both our Business and Project Teams in defining their business needs, documenting business processes and managing business requirements.

Key Responsibilities

Responsibilities will include:

• Analysing and defining business requirements through stakeholder engagement, workshops and reviewing existing processes
• Reimaginingbusiness processes
• Identifying areas for improvement by process change or system implementation
• Supportingthe Product owner to document user stories and prioritise same
• Identifyingopportunitiesfor process automation
• Supporting project delivery, including working with the test team,to define the acceptance criteria for user stories
• Understandingthe customer experience
• Continuous stakeholder management

Experience and Qualifications

• At least 3 years' relevant Business Analysis related experience
• A passion for digital and technology, with the drive and determination to continually learn new things and develop
• Applicants should have excellent stakeholder management and communication skills combined with strong analytical skills
• Experience in structured project management techniques combined with a knowledge of information systems and technology and the application of theseto process improvement projects
• Experience of Agile delivery projects using Agile tools and methods, working as a team-player in a collaborative, multi-disciplinary environment
• Experience of developing documentation associated with this role (e.g. business process modelling; 'swim-lanes'; functional flow charts; functional and non-requirements; user stories)
• Experience using AzureDevOPs, or similar
• Knowledge of CX / UX
• Experience in Testmethodologies and approaches

Aboveall, applicants must be innovative in their approach and be able to demonstrate their ability to actively contribute to a team that delivers results.

Location

This position will be basedinESB's Head Office, Dublin 2, however you may be required to travel to other business unit locations.

Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting to

The successful candidate will report to BA Services Team Lead.

Why Work with Us?

• Opportunity to lead Ireland's transition to net zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Closing Date

2nd November 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Irelandprior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.