Allied Health Administrator, Temporary

Blackrock Health Group; Galway; On-site; EUR 25,000 - 35,000; Full time

Job summary

Blackrock Health Galway Clinic is seeking an Allied Health Administrator for a 12-month temporary contract, working 37 hours per week in Galway.

You will coordinate patient appointments, handle registrations, billing coordination, and act as a liaison between patients and radiology staff to ensure smooth department operations. Equal opportunities employer.

Qualifications

• Previous experience in a similar role is highly desirable.
• Strong customer service and interpersonal communication skills required.
• Organisational skills to manage high patient flow and appointments.
• Empathy and patience when interacting with patients who may be anxious or in pain.
• Problem-solving abilities to handle scheduling conflicts or urgent issues effectively.
• Ability to multi-task and prioritise effectively.
• Basic understanding of medical terminology, particularly related to radiology.
• Strong computer skills required.

Responsibilities

• Schedule patient appointments and coordinate with department availability.
• Confirm appointments and notify patients of changes or cancellations.
• Set up patient accounts, pre-registering and registering patients.
• Coordinate billing and processing of patient charges; issue receipts.
• Greet patients and visitors; provide assistance as needed.
• Check in patients for appointments; verify personal and insurance information.
• Address patient enquiries regarding appointment times, procedures and policies.
• Maintain accurate patient records; process referrals and pre-authorisation paperwork.
• Serve as liaison between patients, radiologists and radiographers for seamless communication.
• Direct calls to staff and departments as necessary; notify clinical team of delays or concerns.
• Assist in maintaining reception area cleanliness and organization; manage mail for radiology.

Skills

Customer service

Interpersonal communication

Organisational skills

Empathy and patience

Problem-solving

Multi-tasking

Medical terminology knowledge

Computer skills

Job description

Vacancy at Blackrock Health, Galway Clinic for an Allied Health Administrator.

Role is temporary (12 months), working 37 hours per week.

The Role

• Scheduling patient appointments, coordinating with department availability.
• Confirm appointments and notify patients of any changes or cancellations.
• Setting up patient accounts, pre-registering and registering patients
• Co-ordinate Billing, Processing Monitoring of patient charges and Issue of receipts
• Greet patients and visitors warmly, providing assistance as needed.
• Check in patients for appointments, verifying personal and insurance information.
• Address patient enquiries regarding appointment times, procedures, and department policies.
• Maintain accurate patient records
• Process referrals and pre-authorisation paperwork as required.
• Serve as a liaison between patients, radiologists, and radiographers to ensure seamless communication.
• Direct calls to appropriate staff members or departments as necessary.
• Notify the clinical team of any delays or patient concerns.
• Assist in maintaining the cleanliness and organization of the reception area.
• Manage incoming mail and correspondence related to the radiology department.
• Collaborate with other administrative staff to support department operations.

The Candidate

• Previous experience in a similar role - highly desirable
• Strong customer service and interpersonal communication skills.
• Organisational skills to manage a high volume of patient flow and appointments.
• Empathy and patience when interacting with patients who may be anxious or in pain.
• Problem-solving abilities to handle scheduling conflicts or urgent issues effectively.
• Ability to multi-task and prioritise effectively
• Basic understanding of medical terminology, particularly related to radiology.
• Strong computer skills

Blackrock Health Galway Clinic is an equal opportunities employer.