Air Freight Forwarder

Cargo Partner; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Cargo-partner is seeking an experienced Air Freight Forwarder to join our Dublin operations. You will manage day-to-day export/import shipments, liaise with clients, and handle transport documents while upholding our service standards.

The role requires 2+ years in air freight, strong customer service, knowledge of customs procedures, and familiarity with CargoWise and Thyme IT systems. You will thrive in a busy environment and help safeguard timely exports.

Qualifications

• 2+ years air cargo export or import experience
• Excellent customer service skills
• High competency in handling air cargo shipments
• Knowledge of customs procedures
• Experience with CargoWise and Thyme IT beneficial
• Knowledge of GDP, Aviation Cargo Security and Dangerous Goods preferred
• Enthusiastic, positive, team-focused attitude
• Thrives in a busy, fast-paced environment
• Open to learning new tasks and developing your career
• Passion for transport and logistics

Responsibilities

• Handle day-to-day air cargo shipments in accordance with dispatching and delivery procedures
• Organize admission of shipments into customs warehouse, export customs clearance, loading into aircraft and dispatch
• Interface with customers/agents to take bookings, coordinate shipments, troubleshoot, provide updates
• Maximise profit and minimise costs; ensure cost/revenue estimates align with credit policy
• Make rate offers to customers and partners where applicable
• Communicate with clients on shipment status
• Use knowledge to resolve potential shipment delays
• Interact with partners across the cargo-partner network, agents, carriers and customs bodies
• Strengthen relationships with house accounts
• Understand customers’ business and our role with them

Skills

Air freight export/import experience

Customer service

Air cargo handling

Customs procedures

GDP knowledge

Aviation Cargo Security

Thyme IT

Communication skills

Team orientation

Education

Bachelor's degree in logistics or related field

Tools

CargoWise

Thyme IT

Job description

Are you an experienced Air Freight Forwarder looking for a career with a growing global business?

For over 40 years, we have served our clients with our Air, Ocean, Road, and Warehousing portfolio and we have enjoyed another very successful year at cargo-partner having strengthened our global position by joining the Nippon Express Group.

We are recruiting an Air Freight Forwarder with knowledge of Export and preferably Import to join our operations team in Dublin where you will work within our Air freight team to manage day-to-day business cases for export/import shipments, liaise with our clients keeping them updates on the status of their goods, as well as issue and monitor all the relevant transport/clearance documents. Providing a first class customer service experience your role is a highly pivotal position within the business, upholding our exemplary standards and safeguarding the timely export of all air freight.

Who are we?

cargo-partner are a global info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing solutions. With over 40 years expertise in information technology and supply chain optimization, we design tailor-made services for a wide range of industries to create competitive benefits for our customers all around the world. We are a diverse workforce with over 160 offices in more than 40 countries across the globe with new locations having already opened this year as we look to continue our growth.

Responsibilities:

• Handle day-to-day business cases in the area of air cargo shipments in accordance with the procedures for dispatching and delivering
• Organize the admission of the shipments into the customs warehouse, export customs clearance, loading into the aircraft and the dispatching of shipments
• Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc.
• Maximise profit and minimise costs; ensure accurate Cost and Revenue estimates are made against job ensuring that the credit control policy is maintained at all times
• Make rate offers to customers and partners where applicable
• Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc.
• Communicate with clients on the status of their shipment
• Use your knowledge and expertise to think outside the box to resolve potential shipment delays
• Interact with our business partners across the cargo-partner network, agents, shipping carriers and customs bodies
• Strengthen relationships with existing house accounts
• Understand customers’ business and strategy and our role with the customer

Desired skills/experience:

• Preferably 2+ years Air freight Export or Import experience
• Great customer service skills
• High competency in handling Air cargo shipments
• Knowledge of Customs Procedures
• Experience in software CARGO Wise and Thyme - IT beneficial
• Knowledge and experience of Good Distribution Practice GDP , Aviation Cargo Security and Dangerous Goods Preferred
• An enthusiastic, positive, team focused attitude
• You thrive in a busy and fast paced environment
• Open to learning new tasks and developing your career
• A passion for transport and logistics
• Ideally educated to degree level