AI Solutions Consultant for Business Messaging & Agents

Meta; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Meta is seeking a Technical Solutions Consultant to work at the intersection of AI and Business Messaging. You will serve as a subject-matter expert in the AI agent experience, bridging customers, support operations, and product/engineering teams.

Your work will involve resolving complex AI agent behavior issues, driving operational excellence, and influencing product improvements with data-driven insights.

Qualifications

• B.A. or B.S. in Business, CS, Engineering, Digital Marketing, or related field, or equivalent practical experience
• 5+ years in operations, support, technical solutions, or product role within a technical environment
• Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
• Proven ability to translate technical concepts for both technical and non-technical audiences
• Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
• Experience in the CRM, messaging, conversational AI, or API-based technology industries

Responsibilities

• Deliver high-touch resolution experience for Meta's most strategic Business Messaging Partners
• Develop deep subject-matter expertise across Meta Business Agent and the wider Business Messaging portfolio
• Break down and resolve complex technical issues for high-touch customers using internal debug tools and log analysis
• End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional teams
• Drive scale across the support funnel by enabling agents to resolve issues earlier and closer to the customer
• Act as a trusted advisor on the Meta Business Agent product
• Improve end-to-end support funnel by optimizing internal and external processes
• Refine the support agent's experience with clear resolution paths and feedback

Skills

Troubleshooting

Technical communication

Cross-functional collaboration

Web technologies

AI tooling literacy

Customer-facing experience

Education

Bachelor's degree or equivalent

Job description

Meta is seeking a Technical Solutions Consultant to work at the intersection of AI and Business Messaging. You will serve as a subject-matter expert in the AI agent experience, bridging customers, support operations, and product/engineering teams.

Your work will involve resolving complex AI agent behavior issues, driving operational excellence, and influencing product improvements with data-driven insights.