Aftersales Operations Manager

Celtic Careers; Dublin; On-site; EUR 77,000 - 94,000; Full time

Benefits offered by this job

Up to €5,000 KPI-based bonus

21 days annual leave

Mon-Fri 9:00–17:30

Job summary

Celtic Careers is partnering with an established commercial vehicle business to recruit an Aftersales Operations Manager in Naas. This senior role oversees about 42 technicians alongside service advisors and supervisors, driving performance, customer satisfaction and commercial results across the department.

The successful candidate will bring extensive aftersales leadership experience in large dealerships or high-volume workshops, with strong KPI and profitability focus.

Qualifications

• Proven experience managing an aftersales/service/workshop operation.
• Experience leading a sizeable technical team.
• Strong commercial awareness and profitability understanding.
• Track record of managing KPIs, productivity and operational performance.
• Excellent people-management and leadership skills.
• Experience within a large dealership, high-volume workshop, multi-site operation or commercial vehicle environment.
• Strong organisational and decision-making skills.
• A practical, calm and commercially focused approach.

Responsibilities

• Own day-to-day aftersales and workshop operations.
• Lead and develop a large team of technicians, supervisors and service advisors.
• Oversee workflow, capacity planning and productivity.
• Ensure work is completed safely and to the required quality standards.
• Monitor departmental KPIs including efficiency, productivity, utilisation, hours sold and customer satisfaction.
• Manage customer escalations, complaints and complex service issues.
• Develop strong long-term customer relationships and drive customer retention.
• Work closely with parts and other support functions to minimise downtime.
• Oversee quotations, job control, warranty queries and service administration.
• Manage budgets, cost control and payroll/overtime approvals.
• Ensure compliance with company, manufacturer, health & safety and operational standards.
• Identify opportunities to improve processes, productivity and overall workshop performance.
• Support service campaigns, upselling and wider commercial opportunities.
• Conduct performance reviews, coaching and development across the team.
• Build a culture of accountability, continuous improvement and high customer service standards.

Skills

Aftersales leadership

Operations management

Team leadership

Customer service

Stakeholder management

Commercial awareness

Job description

Celtic Careers is working with an established commercial vehicle business seeking an experienced Aftersales Operations Manager to take overall responsibility for a large-scale aftersales operation in Naas.

This is a senior leadership position overseeing approximately 42 technicians, alongside service advisors, supervisors and support functions. The successful candidate will be responsible for driving operational performance, customer satisfaction, team development and commercial results across the department.

This is an excellent opportunity for an experienced commercial vehicle professional, but strong senior motor trade candidates from large dealerships, multi-site operations or high-volume workshops will also be considered.

Key Responsibilities

• Take overall ownership of day-to-day aftersales and workshop operations
• Lead and develop a large team of technicians, supervisors and service advisors
• Oversee workflow, capacity planning and departmental productivity
• Ensure work is completed efficiently, safely and to the required quality standards
• Monitor departmental KPIs including efficiency, productivity, utilisation, hours sold and customer satisfaction
• Manage customer escalations, complaints and complex service issues
• Develop strong long-term customer relationships and drive customer retention
• Work closely with parts and other support functions to minimise downtime
• Oversee quotations, job control, warranty queries and service administration
• Manage budgets, cost control and payroll/overtime approvals
• Ensure compliance with company, manufacturer, health & safety and operational standards
• Identify opportunities to improve processes, productivity and overall workshop performance
• Support service campaigns, upselling and wider commercial opportunities
• Conduct performance reviews, coaching and development across the team
• Build a culture of accountability, continuous improvement and high customer service standards.

About You

We are looking for an experienced aftersales leader who can operate at a senior departmental level and is comfortable managing a large, busy operation.

You will ideally have:

• Proven experience managing an aftersales, service or workshop operation
• Experience leading a sizeable technical team and working through supervisors/managers
• Strong commercial awareness and an understanding of departmental profitability
• A track record of managing KPIs, productivity and operational performance
• Excellent people-management and leadership skills
• Strong customer service and stakeholder-management abilities
• Experience within a large dealership, high-volume workshop, multi-site operation or commercial vehicle environment
• Strong organisational and decision-making skills
• A practical, calm and commercially focused approach

Commercial vehicle, truck and/or bus experience would be advantageous but is not essential. We are also interested in strong senior candidates from the wider motor trade who have experience managing a large-scale aftersales operation.

Package

• Up to 85k salary, depending on experience
• Up to €5,000 KPI-based bonus
• 21 days annual leave
• Monday–Friday, 9:00am–5:30pm

This is an opportunity to take ownership of a large and established aftersales operation with significant scope to influence performance, team development and customer experience.

Celtic Careers is proud to be an Equal Opportunity Employer.

By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website.