Adoption & Value Architect for AI-Driven Success

notion; Dublin; Hybrid; EUR 89,000 - 100,000; Full time

Job summary

Notion in Dublin, Ireland, seeks an Outcomes Architect to own workflow adoption, value delivery, and renewal outcomes for named accounts. You’ll work with Solutions Consultants on strategy and planning while shaping outcomes that strengthen partnerships and drive predictable revenue.

This role is based in Dublin with anchor office days on Mon/Tue/Thu. You’ll design durable Notion workflows, qualify expansion opportunities, and build customer success plans to achieve measurable value and reduce

Qualifications

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong discovery skills to understand business problems and map workflows into practical plans.
• Comfort building live in software, co-designing, configuring, and troubleshooting with customers.
• Commercial awareness to partner with account owners on renewal risk and expansion.
• Excellent program and stakeholder management for multiple accounts.
• You operate with urgency, structure and empathy to move from ideas to working systems.
• Passion for AI and building with new tools to improve customer outcomes.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
• Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
• Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
• Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
• Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
• Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
• Learn Notion's product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
• Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk

Skills

Customer adoption

Renewals

Expansion

Discovery

Account management

AI fluency

English & Italian

Job description

Notion in Dublin, Ireland, seeks an Outcomes Architect to own workflow adoption, value delivery, and renewal outcomes for named accounts. You’ll work with Solutions Consultants on strategy and planning while shaping outcomes that strengthen partnerships and drive predictable revenue.

This role is based in Dublin with anchor office days on Mon/Tue/Thu. You’ll design durable Notion workflows, qualify expansion opportunities, and build customer success plans to achieve measurable value and reduce