Administrator and Clinic Supervisor

Sigmar Recruitment; Fermoy; On-site; EUR 32,000 - 42,000; Full time

Job summary

Our client, a growing family-run hearing clinics group in Cork, is hiring a Front of House Administrator and Clinic Supervisor. The role focuses on efficient administration, patient coordination and supervision of junior staff to ensure smooth daily clinic operations.

You will greet patients, manage bookings, process payments and maintain records with high attention to detail, while supporting basic marketing tasks and upholding confidentiality standards.

Qualifications

• Experience in healthcare administration, reception or supervisory roles is preferred.
• Strong communication skills with empathy and professionalism.
• Excellent organisational skills with attention to detail.

Responsibilities

• Manage the clinic diary and patient paperwork; close diary gaps and coordinate check-in/check-out.
• Supervise junior administrators and communicate daily operations.
• Provide warm, professional service to patients in person, by phone and email.
• Handle payments, create invoices, balance cashbook and lodge bank transactions.
• Maintain accurate patient records and update systems after visits and calls.
• Upload and update hearing aid grants with attention to detail.
• Monitor and respond to queries via the general inbox.
• Prepare and format reports, letters and patient documentation.
• Support basic marketing admin and attend events and expos.
• Ensure clinic policies and confidentiality standards are followed.

Skills

Healthcare admin

Excellent communication

Organisation skills

Team player

Driving licence

Job description

Front of House Administrator and Clinic Supervisor

About Your New Employer

Our client is a growing, family-run practice with multiple clinics across Cork. They provide diagnostic hearing tests for adults and children and high-quality hearing aids.

• Join a patient-focused healthcare organisation where people are at the centre of everything they do.
• Make a meaningful difference by supporting patients and families with their healthcare needs.

The practice is experiencing rapid growth and is committed to expanding its reach while delivering a high-quality, compassionate service.

About Your New Job

As the Front of House Administrator and Clinic Supervisor, you will play a key role in ensuring the smooth and efficient running of the clinic

• Manage the clinic diary, prepare patient paperwork, close relevant diary gaps, and coordinate patient check-in and check-out.
• Supervise junior administrators and communicate regularly with your direct report regarding the day-to-day running of the clinic.
• Provide a warm, professional and helpful service to patients and families in person, by phone and via email.
• Manage payments, create accurate invoices, balance the daily cashbook and complete bank lodgements.
• Maintain accurate patient records and update internal systems following patient visits, conversations and phone calls.
• Upload and update hearing aid grants with a high level of attention to detail.
• Monitor and respond to queries received through the general information inbox.
• Prepare, type and format reports, letters and other patient documentation.
• Support basic marketing administration, including attendance at annual events and shopping centre expos.
• Ensure all clinic policies, procedures and confidentiality standards are consistently followed.

What Skills You Need

• Experience in healthcare administration, reception, customer service or a supervisory role would be an advantage.
• Excellent communication skills, with the ability to show empathy and professionalism when supporting patients and their families.
• Strong organisational skills and excellent attention to detail, particularly when managing diaries, payments, patient records and grants.
• The ability to work effectively as part of a team while taking responsibility for the smooth running of the clinic.
• A willingness to learn and adapt to new technologies, equipment and products.
• A full, clean driving licence and access to your own transport.

What's on Offer What's Next

• Competitive Salary with great opportunities of career progression.
• An immediate start is available for the successful candidate.