Administrator

Vhi; Dublin; Hybrid; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Pension

Income Continuance

EAP

Job summary

Vhi Health & Wellbeing DAC is recruiting a temporary (1 year) full-time Administrator based on Naas Road, Dublin with a hybrid working model.

The role supports Hospital@Home and Midwife Support Service teams, handling admin tasks, reporting and records management to ensure patient-centred care and professional service for members and healthcare professionals.

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing environment is essential.
• Good IT skills – MS Word, Excel and Outlook.
• Healthcare setting experience is advantageous but not essential.

Responsibilities

• Provide administrative and secretarial support to Hospital@Home and Midwife Support Service teams.
• Manage customer queries, referrals and follow-up actions with timely escalation.
• Process Hospital@Home claims and support administration requirements.
• Schedule appointments, coordinate nursing and medical rotas, and manage client allocation to midwives.
• Produce weekly and monthly patient activity reports and maintain accurate records.
• Assist with creation and maintenance of patient records with clinical teams.
• Coordinate telecommunications and liaise with external IT providers to support operations.
• Support onboarding and training of new staff and training on patient management systems.
• Maintain confidentiality of all patient, employee and service data in line with policies.

Skills

Customer service

Administrative support

MS Word

MS Excel

MS Outlook

Job description

Role Title: Administrator

Location: Naas Road, Dublin (Hybrid)

Contract: Temporary (1 year), Full Time

Vhi Health & Wellbeing DAC is currently recruiting for a temporary (1 year) full-time Administrator position based on the Naas Road, Dublin on a 1-year temporary contract with a hybrid working model.

The successful candidate will provide high-quality administrative and secretarial support to the Clinical and Non-Clinical teams within Vhi Hospital@Home and the Vhi Midwife Support Service, contributing to the efficient delivery of patient-centred care and ensuring a professional and responsive service for members, colleagues, and healthcare professionals.

What we offer

In addition to offering a competitive basic salary, the offer comes with the following benefits:

• Health Insurance
• Pension
• Income Continuance
• EAP

What will you do:

• Provide administrative and secretarial support to the Hospital@Home (H@H) and Midwife Support Service (MSS) teams, including support for Senior Nurse Managers and the wider management team.
• Manage customer queries, referrals and follow-up actions in a timely, professional manner, ensuring appropriate escalation where required.
• Process Hospital@Home claims accurately and support the full administration requirements of both services.
• Schedule appointments, coordinate nursing and medical rotas, and manage the allocation of clients to midwives.
• Produce weekly and monthly patient activity reports and maintain accurate patient, employee and service records.
• Assist with the creation and maintenance of patient records in collaboration with clinical teams.
• Coordinate telecommunications and liaise with external IT providers to support operational requirements.
• Support the onboarding and training of new staff, including training on patient management systems and equipment.
• Maintain the security, accuracy and confidentiality of all patient, employee and service-related data in line with company policies and legislative requirements.
• Monitor and coordinate mandatory training compliance across H@H and MSS teams.
• Participate in multidisciplinary team meetings and support the effective delivery of clinical services.

What you need to be successful:

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Patient/customer focused and demonstrating the related skills.
• Good IT skills – MS Word, Excel and Outlook in particular.
• Demonstrate alignment with the Vhi values.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact [e-mail], and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.